Easy Spectrum Cable Box/App Error Codes Troubleshooting

Spectrum TV Stream is an over-the-top Internet television service that allows you to stream on-demand and live video content on your devices using the Internet, rather than the standard television signal.

Unfortunately, the Spectrum apps and devices are not without their flaws, and many viewers have found themselves face-to-face with an error code and their app’s refusal to play content. Fortunately, most of these problems can be dealt with by a simple rebooting of the app or device, or in cases of Internet connection trouble, rebooting your router.

That being said, in some cases, you will need to get a little more involved or call customer support if it is beyond what you can do from home. Check out the best streaming sticks on Amazon that won’t let you down!

Spectrum Error Code IA01

Error code IA01 is a tricky one, as it can be caused by a range of things. The most common causes include poorly connected cables or misconfigured system files. Unfortunately, this makes it hard to isolate exactly what the cause is, though it is generally worth checking the cables and restarting the cable box as a matter of course. You will typically encounter this error during the boot-up of your cable box.

Here is what you can do:

  • Restart your cable box. Power it off and wait for about 3-5 minutes.
  • Reset Spectrum equipment. Sign in to your Spectrum account on your PC. Then click on the Services tab>Equipment>Reset Equipment. Wait for the process to finish, and then reboot your Spectrum app.
  • Contact Spectrum’s Support. Before trying to fix everything yourself, it is a good idea to contact professionals, they will be able to guide you in the right direction.
  • Check & Replace bad/loose cables. Check whether all cables, especially the coaxial cables, are properly terminated.

Spectrum Error Code HL1000

The HL1000 error code is another problem you may encounter during the start-up of your device or app, though it can also crop up in the middle of you streaming something. It can sometimes be caused by a data issue on the receiver or some kind of false start. It will typically say “Currently unavailable,” with the standard advice being to try again later. Unfortunately, this error prevents the app from restarting, so it will need resolving before you can get your content playing again. You can try resetting your receiver data, but if that doesn’t work, you may need to reinstall your app.

Here is what you can do:

  • Check for the Spectrum updates. Go to the Apps section on your TV>Settings>Auto update Apps> then also click on the Auto-update apps at any time. Make sure you always keep the app up-to-date.
  • Reinstall the Spectrum TV App. Go to the App Store on your TV>Look for Spectrum App>uninstall, then reinstall it again by signing in to the Spectrum TV account and providing all the necessary login details.
  • Restart the receiver/streaming device. Sign in to your Spectrum account on your PC.  Go to the Services tab>TV tab>Experiencing issues?>Reset Equipment. You can also unplug your receiver, wait at least 60 seconds, and plug it back in.
  • Restart your cable box. Power it off and wait for about 3-5 minutes.
  • Reset the receiver data. On your remote, press Menu>Settings&Support Tab>Press OK>Go to Account Overview>Equipment>Press OK>Reset Data>Press OK.

Spectrum Error Code SLC-1000

This error is the result of a failure to connect to the Internet, which, of course, is a problem for a device or app that streams video content. Though the problem could be with your app or cable box, it is far more likely to be something wrong with your Internet connection itself. Check to make sure other devices on the same network are getting an Internet connection, and try rebooting your router.

Here is what you can do:

  • Reinstall the Spectrum TV App. Go to the App Store on your TV>Look for Spectrum App>uninstall, then reinstall it again by signing in to the Spectrum TV account and providing all the necessary login details.
  • Restart your cable box. Power it off and wait for about 3-5 minutes.
  • Check for the Spectrum updates. Go to the Apps section on your TV>Settings>Auto update Apps> then also click on the Auto-update apps at any time. Make sure you always keep the app up-to-date.
  • Restart the receiver/streaming device. Sign in to your Spectrum account on your PC.  Go to the Services tab>TV tab>Experiencing issues?>Reset Equipment.  You can also unplug your receiver, wait at least 60 seconds, and plug it back in.
  • Change Configuration Settings. Go to the Settings>Network>Network Status>IP Settings>DNS Settings>Manual option>Change the DNS server by entering the address: 8.8.8.8

Spectrum Error Code RGE-1001

RGE-1001 seems to be an error that primarily affects people who are streaming content through their Roku devices, with the most common situation being one in which multiple Roku devices are using the same Spectrum account. Reinstalling the app on your Roku device can sometimes fix the problem, though you may need to log out of one of your devices before attempting to use another. Or, if you have more than two devices, log out of all but the one you are streaming on. If you are also using the app, be sure to close it down if it is not what you are using to stream.

Here is what you can do:

  • Too many connected devices. Make sure there is only one Roku device is using your Spectrum account.
  • Reinstall the app on your Roku device. Try to reinstall the Spectrum app and see if it fixes things for you.
  • Contact Spectrum’s Support. Before trying to fix everything yourself, it is a good idea to contact professionals, they will be able to guide you in the right direction.
  • Reinstall the Spectrum TV App. Go to the App Store on your TV>Look for Spectrum App>uninstall, then reinstall it again by signing in to the Spectrum TV account and providing all the necessary login details.
  • Wait for the issue to pass. This issue can have nothing to do with you, rather just a server error. Try to wait and see if the issue resolves itself.

Spectrum Error Code 3014

3014 is an error that is brought about by the misconfiguration of the registry files in your Spectrum app. Fixing this problem is a little involved but not especially difficult. Just follow these steps;

Here is what you can do:

  • Open your Settings and head to Update & Security
  • Navigate to the Recovery tab
  • Find Advanced Startup and then hit Restart Now
  • Tap Choose an Option and then Troubleshoot
  • Once again, select Advanced Options
  • Finally, select Automated Repair

Once the recovery process is complete, the error should be dealt with.

Spectrum Error Code WUC-1002

This problem typically occurs when you visit multiple channels on your Spectrum app or device and happens because the cache becomes full or if your channel is not set up properly. In most cases, simply rebooting the app or device will solve this problem. That being said, you may also have to reboot your router in some cases if that doesn’t work.

Here is what you can do:

  • Restart your cable box. Power it off and wait for about 3-5 minutes.
  • Limit the amount of viewed content. Try limiting the number of websites you visit at a time and see if it makes any difference.
  • Restart the receiver/streaming device. Sign in to your Spectrum account on your PC.  Go to the Services tab>TV tab>Experiencing issues?>Reset Equipment.  You can also unplug your receiver, wait at least 60 seconds, and plug it back in.

Spectrum Error Code RLP-1006

This error is a particularly troublesome one, as not much is known about it. Sometimes updating your Roku software will do the job. However, if that doesn’t work, you will need to contact Spectrum’s customer services.

Here is what you can do:

  • Reinstall the app on your Roku device. Try to reinstall the Spectrum app and see if it fixes things for you.
  • Update Roku software. On your Roku device, go to Settings, Updates, and see if there are any updates available.
  • Contact Spectrum’s Support. Before trying to fix everything yourself, it is a good idea to contact professionals, they will be able to guide you in the right direction.

Spectrum Cable Box Says e-8

E-8 is one of the boot-up stages that a cable box goes through as it powers up. It means that the signal your cable is getting is either too weak or subjected to outside interference. Most of the time the problem is caused by the wiring system either in your home or between your home and the cable provider’s central equipment.

If you are seeing that code and your box is not completing the boot-up procedure, you will need to get in touch with customer support and is it could indicate something significantly wrong with the inner workings of your cables. Check out the best streaming sticks on Amazon that won’t let you down!

  • Contact Spectrum’s Support. Before trying to fix everything yourself, it is a good idea to contact professionals, they will be able to guide you in the right direction.
  • Check & Replace bad/loose cables. Check whether all cables, especially the coaxial cables, are properly terminated.

Time Warner Cable Box Says E-3

An E-3 error is an error related to the On-Demand part of the service, though it doesn’t necessarily mean there is a problem with that service. Often a simple reboot of your Spectrum device or app will do the job; however, if that doesn’t work, you may have to wait for the issue to be resolved on the other end.

Here is what you can do:

  • Restart your cable box. Power it off and wait for about 3-5 minutes.
  • Reinstall the Spectrum app. Try to reinstall the Spectrum app and see if it fixes things for you.
  • Restart the receiver/streaming device. Sign in to your Spectrum account on your PC.  Go to the Services tab>TV tab>Experiencing issues?>Reset Equipment. You can also unplug your receiver, wait at least 60 seconds, and plug it back in.
  • Check for proper connections. Make sure your TV and your cable box are properly connected to the wall, your TV is on the right HDMI input, the coax cable is connected to the exit wall.
  • Wait for the issue to pass. This issue can have nothing to do with you, rather just a server error. Try to wait and see if the issue resolves itself.

What Does Spectrum Ref Code S0600 Mean?

S0600 is a code that appears when your app or device has lost the incoming stream or you have some wire issues. This could be due to hardware problems, local network congestion, or your Internet connection is lost.

Here is what you can do:

  • Check for proper connections. Make sure your TV and your cable box are properly connected to the wall, your TV is on the right HDMI input, the coaxial cable is connected to the exit wall.
  • Restart your cable box. Power it off and wait for about 3-5 minutes.

What Is The Error Code RLC 1000 On Spectrum?

The most common cause of an RLC 1000 error is a slow Internet connection, DNS cache or the app of the channel you are trying to watch is outdated. This can happen if a lot of people are attempting to use the Internet connection in your home with high-bandwidth activities, causing congestion in your local network. It can also happen if there are problems remotely or if your Internet connection itself is experiencing problems.

Here is what you can do:

  • Reset your network connection. Power off both your WiFi router and Roku device, wait for about 30 seconds and power them back on. Then unplug your Roku from the network connection, reconnect it again. Finally, unplug the Roku/TV/router and disconnect them from the internet. Reconnect them all after around 60 seconds.
  • Reinstall the old channel app. Go to the My Channels tab on Roku, find the Spectrum TV option, and from there find the app you were trying to use, and reinstall it.
  • Contact Spectrum’s Support. Before trying to fix everything yourself, it is a good idea to contact professionals, they will be able to guide you in the right direction.
  • Power Cycle your devices. Unplug the Roku/TV/router from the wall. Press & hold the “Power” buttons on these devices for at least 20 seconds to discharge the electricity being stored in them. Plug the devices back in and turn them on. See if it helped.

What Is Spectrum Error IGE 9000?

IGE 9000 is a generic error for the iOS app that could have a number of different causes. Unfortunately, the best way to deal with this problem is to wait a little time and then restart the app and try again.

Here is what you can do:

  • Reboot your modem/router. Simply reboot your modem, it usually solves the issue.
  • Restart your cable box/Spectrum TV app. Power it off and wait for about 3-5 minutes.
  • Wait for the issue to pass. This issue can have nothing to do with you, rather just a server error. Try to wait and see if the issue resolves itself.

What Is Error Code RLP 999?

This error code relates to Roku specifically and means that a request cannot be completed. Such a request may be a search string or an attempt to play a stream. Regardless of what is causing it, the best advice remains to wait a little while and then reboot the device.

Here is what you can do:

  • Contact Spectrum’s Support. Before trying to fix everything yourself, it is a good idea to contact professionals, they will be able to guide you in the right direction.
  • Try switching to a 2.4G connection. Sometimes switching the connection helps as well.
  • Restart your Spectrum TV channel. After you’ve done that, try accessing a different program. If the problem persists, check if you’re connected to your In-Home WiFi.

What Does DVS 1001 Mean?

Specific to the Android app, this code means that a requested channel is unavailable. It is possible that this code means exactly what it says that the requested channel is not there-but more often it indicates a poor Internet connection. Once you have established that your connection is good, restart your app.

Here is what you can do:

  • Restart your cable box/Spectrum TV app. Power it off and wait for about 3-5 minutes.
  • Reinstall the Spectrum app/delete the app cache. Try to reinstall the Spectrum app and see if it fixes things for you.
  • Power Cycle your devices. Unplug your TV/router from the wall. Press & hold the “Power” buttons on these devices for at least 20 seconds to discharge the electricity being stored in them. Plug the devices back in and turn them on. See if it helped.
  • Reset your network connection. Power off your WiFi router, wait for about 30 seconds, and power it back on. Unplug both the TV and router and disconnect them from the internet. Reconnect them all after around 60 seconds.
  • Try switching to a 2.4G connection. Sometimes switching the connection helps as well.
  • Contact Spectrum’s Support. Before trying to fix everything yourself, it is a good idea to contact professionals, they will be able to guide you in the right direction.

What Does E607 Mean On My Cable Box?

While we’re not sure what this code means specifically, we can say it is a boot code, and boot codes are a bad sign. If your cable box is not loading up and you are getting this error code, you will probably need to contact customer support for additional help.

Here is what you can do:

  • Contact Spectrum’s Support. Before trying to fix everything yourself, it is a good idea to contact professionals, they will be able to guide you in the right direction.
  • Power Cycle your devices. Unplug your TV/router/cable box from the wall. Press & hold the “Power” buttons on these devices for at least 20 seconds to discharge the electricity being stored in them. Plug the devices back in and turn them on. See if it helped.
  • Check & Replace bad/loose cables. Check whether all cables, especially the coaxial cables, are properly terminated.
  • Restart your cable box. Power it off and wait for about 3-5 minutes.

What Does Spectrum Ref Code S0900 Mean?

Specifically, on a Time Warner cable box, this code means that no Internet connection is being seen by the box. Your Internet may have dropped out, or you may have loose wires going into the job. Check your Internet connection, and if that is good, check your cables.

Here is what you can do:

  • Restart your cable box. Power it off and wait for about 3-5 minutes.
  • Check & Replace bad/loose cables. Check whether all cables, especially the coaxial cables, are properly terminated.
  • Contact Spectrum’s Support. Before trying to fix everything yourself, it is a good idea to contact professionals, they will be able to guide you in the right direction.

Final Thoughts

Spectrum may be a great middle-ground between traditional television and fully on-demand services like Netflix or Amazon Prime, but it is not without its problems. A whole host of error codes are relatively common for Spectrum apps, with different codes representing specific issues on different platforms.

Whatever the cause of your error code woes, a methodical approach to troubleshooting will go a long way, especially if you do end up needing to contact customer services as they will want you to try certain universal fixes before getting into anything specific.