6 Best Fixes To “TV Wi-Fi Is Connected But No Internet”

Wi-Fi makes for a great wireless connection, since it’s fast and almost all modern devices support it.

Other than that, this technology is not metered, so you can use it to stream lots of content at no additional cost.

Unfortunately, there are times when Wi-Fi is connected, but no internet problem can hinder your ability to enjoy the service.

How do you fix Wi-Fi that is connected but no Internet issue? Ensure the router and modem are in the best working order, check internet connection, fix your TV, upgrade your wireless modes, forget the network and establish a fresh connection after resetting both your TV and the router, or call your certified technician.

You can see this connectivity problem can have several underlying causes.

In most cases, it’s enough to restart your Wi-Fi router.

However, if that doesn’t work, you should troubleshoot and fix the issue quickly by following the tips below. Check out the list of the Best Streaming Devices on Amazon now!

Why My TV Is Connected To Wi-Fi But No Internet?

Here are the most common reasons your TV is connected to Wi-Fi, but you have no internet access:

Router issues:  Routers issues are some of the most common causes of lack of connectivity. To determine whether it’s the culprit in your case, you can connect other devices like your smartphone to the Wi-Fi and see whether it works. If the problem persists, router issues are likely the underlying cause of trouble.

Internet connection problem:  If you establish that the issue is not with any device, consider whether it’s with the internet connection. Check whether your cables are broken or the service has been disrupted.

Consider whether other things outside your control are interfering with your ability to access the internet. For example, one way to determine whether the problem lies with your internet provider is to determine whether the modem’s “internet light” is working.

Moreover, ensure there’s nothing unusual like the flickering of lights.  If the power and DLS lights are off or are flickering, you could be a victim of internet disruption.

Problem with your TV’s software system: If other devices access the internet through your Wi-Fi, then there could be a problem with your television or its Wi-Fi adapter.

Outdated wireless modes: The mode that your router uses impacts internet speeds and coverage. The IEEE defines these standards to ensure uniformity across all models of routers. Out of the many standards out there, 802.11b is the slowest and oldest. On the other hand, 802.11ac is the fastest and latest. So, if your TV can only connect to the oldest standards and your router is based on 802.11ac, you might not connect to the internet.

Hardware issues:  If your hardware is outdated or no longer supports your needs, your TV may fail to access the internet no matter what you do. Once you’ve troubleshot all problems without success, you can consider whether some hardware components are faulty and require professional attention.

What Does It Mean When Wi-Fi Says “Connected, No Internet”?

When Wi-Fi Says “Connected, No Internet,” it means your television is correctly connected to the router. 

However, it can’t reach the internet due to a wide variety of reasons. We’ve seen the most common ones above.

So, if you see error messages like connected, but no internet or connected, no internet on your TV, you should troubleshoot for the underlying issue and then follow the steps below to fix it.

There’s likely no other way you can start streaming your favorite contest again if you don’t act on this.

How Do You Fix Wi-Fi is Connected But No Internet Issue?

To troubleshoot and fix the Wi-Fi connected but no internet issues, you should follow the steps below.

Please remember that each of these steps represents a possible solution to this issue.

So, you should check whether you’ve fixed it after completing each step.

If you do this, you might fix the internet problem without going through the entire procedure.

1. Ensure the Router is in the Best Working Order

Start with the router, since it’s highly susceptible to connectivity issues.

The best way to solve it is to restart the router.

This simple action will flush the caches.

Besides, it can fix many software and network issues we’ve seen above.

Note: you should follow this tip if your modem and router are a single unit.

If they are separated, you should restart each of them by doing the following:

  1. Turn off the router and modem.
  2. Wait for at least 30 seconds.
  3. Turn on the modem.
  4. Wait for one minute.
  5. Turn on the router.
  6. Wait for a few minutes.
  7. Check whether you’ve fixed the issue.

2. Check Internet Connection

As we stated in the previous section, you can troubleshoot router problems by connecting other devices to the Wi-Fi.

If nothing changes after trying to fix router and modem issues following the above steps, you should focus on improving your internet connections.

Here are the ways you can fix this issue:

  • Replace your cables if you suspect they are broken.
  • Contact your internet service provider if the power and DSL lights are turned off.

3.  Consider Fixing your TV

If the above steps don’t help you, check whether your TV is in the right working order.

Restart your TV and see whether that solves the issue. 

Before you start the process, ensure you disconnect any external USB devices connected to your TV. 

You can then restart the device with your remote control by following these steps:

  1. Long press the power button (for about 5 seconds).
  2. Wait for the TV to shut down.
  3. Power on the device.

Note: Depending on your region, country, or TV make and model, you can long-press the power button for approximately two seconds and then select Restart. The TV will then turn off and then on automatically.

If this method doesn’t help you, you can do the following, it works for all TVs:

  1. Unplug the power cord.
  2. Press the TV’s power button.
  3. Release the power button.
  4. Wait for two minutes.
  5. Plug the power cord into your electrical outlet.

If your TV has a power button, you can use it to restart it.

You press the button to display the operation menu, select restart, and then long-press the power button.

If restarting the TV doesn’t help fix the issue, you should go to the next step.

Perform factory resetting. This can fix software bugs and many other software-related problems we discussed in the beginning.

Please remember that performing a factory reset is good, but will delete all your settings and data.

Consult your user’s manual to establish the right way to perform this task. Usually, you will need to go to Menu>Settings>Factory reset.

4. Upgrade Your Wireless Modes

If you want your device to connect to the new wireless modes, you should do this:

  1. Open the command prompt.
  2. Type “ipconfig” to identify your router details.
  3. Enter the address in your browser’s URL box.
  4. Log into the router.
  5. Look for the “wireless mode” option.
  6. Change the wireless mode to the latest one.
  7. Save the changes.
  8. Restart your Wi-Fi.

Since your device and router have the same advanced wireless mode, you should not experience the problem again.

5. Forget the Network

I just recently was having this very issue with the TV at home, and found out another way to troubleshoot this issue.

You should forget or delete your Wi-Fi network, and then reset the TV and your modem/router.

The exact steps will depend on your TV brand, but here are general guidelines:

  1. Go to your TV’s Settings > General > Network > Network status > Wireless.
  2. Select the “Manage Saved Networks” button.
  3. Select the Wi-Fi network that you want to delete and choose the Delete button.
  4. Then, reset the TV and the router by unplugging them from the power source.
  5. Wait for your router to establish the connection.
  6. Reconnect your TV to your Wi-Fi Network.

That did the trick for me, so hopefully this will help you as well. But remember, it’s very important you reset both your TV and your router after you forget the network, just forgetting the network and reconnecting might not help.

6. Call Your Certified Technician

If you’ve followed all the steps above without success, it’s time you call an approved expert to diagnose the underlying issue.

Unless you are an experienced expert, you shouldn’t attempt to fix hardware issues. Check out the list of the Best Streaming Devices on Amazon now!

We have more articles regarding different Wi-Fi issues, you might want to read them next:

Solved: Samsung TV Won’t Connect To Wi-Fi (Best Tips)

Fixed: Sony TV “Connected To Wi-Fi But No Internet” Issue

8 Easy Ways To Fix LG TV Wi-Fi Turned Off Problem

5 Easy Ways To Fix Amazon Fire Stick Not Connecting To Wi-Fi Issue


We’ve seen the most common causes of the Wi-Fi connected but no internet access issue and the easiest ways to fix it.

So, you are now better equipped to fix most software-related issues, and many others and access fast, efficient, and affordable internet access fast conveniently.

Nonetheless, if you suspect a damaged network card, router, modem, and other hardware problems, you need to contact an expert technician.