Can’t Add Funds To A PlayStation Wallet: 7 Best Solutions

Sony recently announced that they would be adding the ability to fund your PlayStation 4 wallet with real world currency. Some gamers found that they were unable to add funds to their wallets.

Make sure to double-check your card information and your billing address. Your payment card should be valid, have a sufficient balance and be registered to the same region as your PlayStation store. Go to Payment Management, remove the card and re-enter the card info. You can use PayPal or a prepaid PS voucher as an alternative method of payment.

In this blog post, we will take a look at some possible reasons why you might not be able to add funds to your PS4 wallet, and, most importantly, solutions.

Why Can’t You Add Funds to Your PS4 Wallet?

There are several possible reasons why you might not be able to add funds to your PS4 wallet. This is also called error E-8210604A.

1. Invalid Card Information

The most common reason for your PS4 wallet payment not going through is that you have entered the wrong card details.

Solution: Double check all the numbers on your debit/credit/ PlayStation card, make sure all the information is correct, including the expiration date and the 3-digit security code.

Remember, if you are trying to top up your wallet for more than $200, it won’t let you. Try adding a smaller amount from what you originally intended to pay.

2. Invalid Payment Method

Another common reason is that you do not have a valid payment method linked to your account.

Your card may have expired, been declined, not accepted, or there are some issues with your bank.

This can happen for a number of reasons, such as a frozen card or an insufficient balance.

You can check the cards and payment options accepted by PS here.

If you are using a gift card, it can be invalid or not active.

Solution: To add a different payment method, go to Settings > Account Management > Payment Methods. You can add a payment method by debit or credit card, PayPal, or PlayStation Store voucher.

If you are sure your card is fine, try unlinking it from your account, and then reading it. Go to Payment Management, remove the card and re-enter the card info.

If your card refuses to work for some reason, try using a gift card or linking your PayPal account.

3. Invalid Billing Address

We’ve checked your card credentials and payment method, now we are going to have a closer look at your name and billing address you type in.

If you have used some special characters in any of the required field, the system might not have read it properly ang gave you an error message.

Solution: Refrain from using the characters that aren’t letters, such as asterisks (*), hyphens (-), apostrophes (‘) or slashes ( / ) in your  name, address or flat number.

4. Poor Internet Connection

In case your card isn’t the issue, it is possible that your Wi-Fi connection isn’t strong enough to let the transaction go through.

Solution: We suggest you check your Internet speed and reset your router by unplugging it from the power source for about 1 minute.

5. PS4 Network Servers Are Down

It is also possible that not being able to fund your PS4 wallet has nothing to do with you.

PS4 might be doing some temporary maintenance works on the line, or they might have run into some issues. For these reasons, the servers will be temporarily unavailable.

Solution: There is not much you can do here. Wait for a few hours, then try funding your wallet again. You can check the PS4 network status here.

6. Your Account is Locked

Another possible reason is that your account is locked. This can happen if you attempt to make too many unsuccessful login attempts.

Solution: To unlock your account, go to Settings > Account Management > Sign-In and Security > Manage Sign-In Method and select the “I Forgot My Password” option. Follow the on-screen instructions to unlock your account.

7. You are in a Different Country

You might also not be able to add funds to your PS4 wallet if you are located in a country that is not supported by the Sony Entertainment Network.

Solution: You will need to use a payment card registered to the same region as your PlayStation Store region. You can try using PayPal or a PS voucher.

Hopefully, one of the solutions listed above solves the issue you are experiencing with adding funds to your PS4 wallet.

If not, please contact PlayStation Support for further assistance.

How to Enable Your Wallet on PS4?

To enable your wallet on PS4, go to Settings > Account Management > Wallet and then toggle the “Enable Wallet” switch to On.

You will then be able to add funds to your wallet by going to PlayStation Store and selecting the “Top Up” option.

How to Add Money to a Wallet on PS4?

To add money to your wallet on PS4, go to PlayStation Store and select the “Top Up” option.

You will then be able to add funds to your wallet by debit or credit card, PayPal, or PlayStation Store voucher.

Can’t Add Funds to PlayStation Wallet with PayPal

PayPal is a perfectly valid method to make purchases with the PlayStation store.

If it doesn’t work, the chances are, there is something wrong with your PayPal account.

Check that your account is active and validated. Make sure to check the account details and correctly type them into the PS wallet payment form.

Finally, check that your PayPal account isn’t linked to another account for PSN.

If nothing seems to work, you can use your debit/credit card with the same region as your PS store, or use a PS voucher.


There are a few ways to add money to your PlayStation Wallet in case your preferred method fails to work for some reason.

You can add funds using a credit card, debit card, or PayPal account.

If you have a physical prepaid card for the PlayStation Store, you can use that to add money as well.

Whichever payment method you choose, the process is fairly straightforward and easy to follow.