Fixed:Surround Sound Keeps Cutting Out(11 Solutions)

When the audio is not working well with your TV, it can make it hard to watch some of your favorite shows. Knowing how to fix the sound so you can hear your video will make a big difference in how much you can enjoy your TV. 

What to do if your surround sound keeps cutting out? Turn off the Anynet+ setting, make sure your speaker wires are properly connected to both the speakers and the A/V receiver, use high-quality 4K-compliant HDMI cables. Try replacing the speaker wires, or, if possible, connect a different set of speakers. Turn off Dolby or change the video quality from HDX to SD.

Let’s take a closer look at some of the steps that you can do to help take care of the surround sound cutting out based on the type of TV that you have. Check out the list of the Best Streaming Devices on Amazon now!

Why Does My TV’s Surround Sound Keep Cutting Out?

Having your TV’s surround sound stop working can be a frustrating thing. You purchased a surround sound in order to hear your favorite movies and shows. Without the sound, it is not possible to enjoy them at all. 

There are different reasons why the surround sound may be cutting out. These include:

  • The HDMI cables may not be pushed in all the way. 
  • The cables to the speakers may be turned off. 
  • You need a new cable. 
  • The TV needs a reset. 

Each TV will have different options that you can use to help take care of the sound missing so you can get it turned back on. 

Fixing Surround Sound Keeps Cutting Out

 When you notice that there is a problem with the sound on your TV, you will be able to do a few things.

1. Check the Cables

Start by checking that the speakers are on and all the cables are plugged in and working well. 

You can also try replacing the speaker wires, or, if possible, connect a different set of speakers. This way you can see if the problem is with your TV or speakers. Try connecting your speakers one by one to see if any of them are faulty.

Here is a good way to test your wires, receiver, and speakers:

  • Disconnect your speakers from the receiver and see if it goes off.
  • If it doesn’t,  then try reconnecting each speaker one at a time to see which one is faulty.
  • If it happens with no speakers connected and you haven’t moved the receiver to a location that doesn’t restrict ventilation,  then it means the receiver has a problem.

Another thing you can experiment with is turning off Dolby or changing the video quality from HDX to SD, which might potentially fix the issue.

2. Check the Other Devices

It may be the audio device that you are using that is causing the main issue. For example, it could be the Blue-Ray or the satellite box that is the only one with an audio issue. 

If you notice the problem with the cable box, plug in the Blu-Ray player or another device to see if you can hear sound on that part. 

When you hear audio on that device, the problem is with the original device and not with the TV. You will need to fix the original device. Try out a new cable for the connection to see if it fixes the audio. 

3. Turn Off Anynet+ (Samsung Only)

When the Anynet setting is turned on, it can hijack your sound and lead to this sound cutting out the issue. So, you should find out whether it’s turned on. If so, turn it off.

Here are the steps you should follow to do so:

  1. On your remote, press Menu
  2. Select General
  3. Select External Device Manager
  4. Click on Anynet + (HDMI-CEC)
  5. Select Enter and then Off

4. Connected Headphones

If you use a headset on your television, the TV will route your audio to the equipment. The sound might keep cutting out if the headset is poorly connected. So, if you want to watch your favorite movie without using the device, you should unplug it from the TV.

Assuming you don’t wear headsets, you should check whether there is debris in the headset port. Some of them can hinder the audio from routing properly to your in-built speakers.

5. Soft Reset the TV

This is a simple, yet effective way to fix any kind of software glitch that is making the surround sound on your TV cut out. The process differs depending on your TV, but here are the general guidelines:

Press and hold the power button on your remote until the TV turns off and on again. This should only take about 5-10 seconds.

6. Reset the A/V Receiver 

The next thing to try is to reset the A/V receiver to the factory default settings. To do this, follow these steps:

  1. Press the Power button to power off the receiver first.
  2. Press and hold down the Power button.
  3. Wait approximately 5-10 seconds and release the Power button.

It’s a good idea to remove the cover for the receiver and blow everything out to rule out overheating.

7. Turn on the Speakers

It is a bit obvious but still. You must have the speakers turned on for your TV or they will not work. To do this:

  1. Press the menu button on the remote. Use the arrow keys to get to the Audio Menu. 
  2. Once there, check the Speakers to see if it is set to On. 

Also, make sure your speaker wires are properly connected to both the speakers and the A/V receiver.

8. Do the sound test

If all the cables are fine and properly plugged in, it is time to do a Sound Test. This is a simple test found on some smart TVs, like LG, that is meant to tell you if there are audio problems with the speakers or the circuitry in the TV. 

To do one of these tests:

  1. Press the Settings button on your remote. 
  2. Click on All Settings, Sound, and Sound Test

This Sound Test is going to generate some audio output to the TV. Based on the sound that you are able to hear, you can answer the questions that the TV gives. 

If there is a sound problem on the TV, the Sound Test is going to reveal this. You can fill out a form to schedule a repair to get it done or hire one of the trusted repair mechanics that you like. 

If there are no problems with the Sound Test, you can go ahead and do a reset with your remote to help fix the TV. 

9. HDMI Port Issues

If some of your HDMI ports are defective or untidy, your television’s sound might keep cutting out. Make sure you are using a high-quality 4K-compliant  HDMI cable, and nothing is damaged or loose. Disconnecting and reconnecting the cables can solve the problem. To address this, you should do this:

  1. Unplug your audio equipment
  2. Plug the equipment into a different port on your TV
  3. Ensure your HDMI ports are clean and ready for use

10. Power Cycle the TV

You may need to do a power cycle of the TV to get the sound to work. These steps include:

  1. Turn the TV off and unplug it from the outlet. 
  2. Press and hold onto the power button that is on the side of the TV or on your remote for 30 seconds to drain the charge. 
  3. Plug the TV back in and then power it on. 

11. Bluetooth interference

Your TV can have this audio issue if a glitch in the TV enables an undesirable Bluetooth frequency. You can fix it by making your TV disable the Bluetooth capabilities.

What’s more, whenever you can’t detect the cause of the issue, you can power cycle your TV using the tips we covered in the previous section. You can also run the built-in sound diagnostic test.

If the problem is with your TV, you should consider purchasing a new TV or repairing the damaged one.

Also, turn off any nearby electronic devices that might be interfering with the speaker sound.

Following these steps will help get the audio back on your TV. If they do not work for your brand, it is time to contact the manufacturer to get the TV fixed. Check out the list of the Best Streaming Devices on Amazon now!


These are the best and easiest solutions to the TV sound that keeps cutting out. Hope our tips will help you to solve the issue and you will be able to enjoy your TV experience to the full.