How To Fix Hisense TV That Won’t Connect To WiFi?

It can be frustrating when your Hisense TV struggles with connecting to WiFi. It is a hassle to deduce why your Hisense TV will not connect and what you can do to fix the connection issue.

What to do when your Hisense TV won’t connect to WiFi. Power cycle your router and your TV. Turn them off, unplug them from the power source, wait for 1 minute, then power them back on. Reconnect your TV to WiFi by choosing the ‘Forget Network’ option. Make sure your TV is running the latest software version. If nothing works, factory reset your TV.

There are ways you can deduce out why your Hisense TV is not connecting to the network. Follow this blog to find out how. Check out the list of the best streaming devices on Amazon now!

Why Won’t your Hisense TV Connect to WiFi?

Your Hisense TV could struggle to connect to the internet for many reasons. However, there is a high probability that a malfunctioning router is causing this connectivity issue.

For example, suppose your network is down or powered off. In that case, the Hisense TV will not detect it and consequently establish a connection.

Often, the range of older routers diminishes over time. Hence, it is also possible that the WiFi range is simply insufficient. This issue could cause signal interruptions and lead to the inability to establish a connection.

Your Hisense TV could also have a faulty network driver, preventing it from connecting to the internet. Sometimes, IP settings can also cause such a hindrance, so you could always change them through the DNS settings within the menu.

Most networks operate on 2.4GHz connections that are proven unreliable in the long run.

Sometimes, rebooting your router does the trick! Clearing the network cache will probably work if all else fails, as you should regularly clear the network cache.

Why does Hisense TV Keep Losing Internet Connection?

There are two main reasons that your Hisense TV is losing WiFi connectivity.

  • One of these reasons is usually a broken connection between your TV and the router.
  • The other common reason is the proximity between your TV and the router.

Your Hisense TV is probably disconnecting from the WiFi due to connectivity issues. Ensure that your internet router is generating strong and clear signals. You can usually check if the connection is strong through the device you are using.

However, another reason for a weak connection could be your router’s distance from your TV, causing connection issues. Ensure that your TV’s range from the WiFi router is close enough for a sufficient connection all the time.

Sometimes the system needs to be rebooted to solve issues. So often, restarting your TV fixes the problem too. Just ensure that your TV has the correct internet configuration settings.

Enter your WiFi password if the system asks to establish an internet connection. If your devices are not connected properly, you might keep losing connection.

How to Fix a Hisense TV that Won’t Connect to WiFi?

Fixing this connectivity issue can entail two different approaches. One of them involves running a troubleshoot on your WiFi router. The other consists of running a troubleshoot in your Hisense TV.

Your WiFi router may be causing a connection problem. Therefore, you have to ensure its functionality. Try the following tests and follow the solutions to fix your faulty WiFi router.

1. Test Your WiFi Router

The foremost thing to do is test your WiFi network’s efficiency. You can do so by checking the network speed. Try connecting other devices such as smartphones or laptops with the same WiFi network.

If it works fine with the other devices, you need to check your Roku TV instead. If you face the same problem with other devices, the service provider likely has some issues.

You can try some more troubleshooting steps before contacting your WiFi server.

2. Make a Wired Connection

If your TV cannot connect wirelessly to the WiFi network, this is an alternative. But, your Roku TV must have an Ethernet port. You will need an Ethernet cable. Connect one of its ends with your WiFi router and the other end with your Hisense Roku TV.

However, the wired connection is not viable all the time. A wireless connection makes it easier to transport your TV if you need it.

Additionally, if your TV lacks an Ethernet port, it cannot be connected through an ethernet cable. Thus, this option is slightly inconvenient.

3. Reboot Your WiFi Router

If you have found any issue with your WiFi router, reset it. A straightforward method to reset your router is to press the reset button.

On the WiFi router, there is a reset button. Press and hold it until the device reboots. Or you can also power cycle your Wifi router.

Simply turn it off, unplug it from the power source, wait for 1 minute, then power it back on.

4. Remove Interferences

Filter out all devices from your WiFi network briefly. Possibly, some of them could be interfering with the connection. As a common practice, you should try not to connect too many devices with the same network.

It tends to slow your internet down. Hence, your Hisense Smart Roku TV will struggle to connect to the internet. Most new WiFi routers support dual frequency bands, including 2.4 GHz and 5 GHz ones.

Choose the 5 GHz bandwidth to connect your TV preferably. This frequency band has a better speed and is more suitable for heavy devices.

5. Use 5 GHz Connection

Start with renaming your WiFi spot so your Hisense TV will distinguish them better.

To do this, you will need to search for WiFi configuration and name your 2.4 and 5.0 wireless connections differently, then turn on your TV and connect to the 5 GHz wireless connection.

If you were previously using the 2.4 GHz wireless connection, try switching to the 5.0 GHz one to see if it makes any difference and vice versa.

6. Reconnect WiFi to Your Roku TV

If your Hisense TV is not connecting to WiFi, try forgetting the WiFi and then reconnecting it. This trick solves the issue effectively at times.

You need to un-pair both devices by selecting the ‘Forget Network’ option. Or you can also change your WiFi password and set up a new one.

If you have exhausted all options to fix your WiFi router, you can troubleshoot your Hisense Smart Roku TV. Here are the four best solutions to fix your Hisense TV that is not connecting to WiFi.

7. Restart the TV

Follow the steps below to reboot your Hisense TV.

  1. Press the Power button until the TV turns off ( The red light will turn off).
  2. Unplug the smart TV from the power outlet for 60 seconds.
  3. Plug the TV back in.

8. Clear Cache

The cache is a temporary memory of a device. Clearing the cache does not lose any data or configurations. It will only refresh your TV and make it faster by getting rid of unnecessary memory.

  1. Press the ‘Home’ button on the remote.
  2. Navigate through the menu, select Settings, and then ‘Network’.
  3. Find the ‘Clear internal memory’ option and click on it.
  4. Once you have cleared the cache, reboot your Hisense Smart TV.
  5. Now, try to connect it to your WiFi network.

9. Power Cycle the TV

  1. Remove all the connected devices.
  2. Unplug the TV from the power outlet.
  3. Hold the TV’s power button for 30 seconds to drain any residual power from the TV.
  4. Wait for approximately 15 minutes.
  5. Power on the TV and see whether the issue has been fixed.

10. Update Firmware on Your Hisense Smart Roku TV

Outdated software often causes this issue. Hisense releases the software updates for their Smart Roku TV frequently. This update adds new features to your device and removes some glitches.

  1. Go to Settings on your Hisense TV.
  2. Navigate the Support option.
  3. Scroll down to System Update.
  4. Click Check Firmware Update.
  5. If the TV detects a new update, it will install automatically.

So, experts highly recommend regularly updating your TV to avoid technical issues. You can temporarily establish a connection via ethernet and update the software. Check out the list of the best streaming devices on Amazon now!

11. Deactivate Internet Pings

Doing so will fix problems in the system operations menu of your device.

Follow these steps to deactivate internet pings on your Hisense TV;

  1. On your Hisense Smart Roku TV remote, press the ‘Home’ button five times.
  2. Now, press the ‘fast-forward>play>rewind’ buttons just once.
  3. Again, press the “Play” button followed by the ‘fast-forward’ button.
  4. A menu screen will pop up. Select ‘System operations’.
  5. Go to the ‘Disable network pings’ option and disable it.
  6. Press the Home button and go back to the Home screen.
  7. Force restart your Hisense Smart Roku TV by pressing the Home button five times.
  8. Now, press the ‘UP’ button once and the ‘rewind’ and ‘fast-forward’ buttons twice.
  9. This may freeze the TV and turn its screen black temporarily. The TV will reboot automatically.

12. Factory Reset the TV

If you haven’t successfully troubleshot and fixed the Internet connection issue on your Hisense smart TV, factory reset it. This method is the most effective at removing all configuration and software errors.

You can factory reset the Hisense TV by going to Menu > Settings > Storage and Reset > Factory Data Reset.

If none of that has worked, it means you have a serious underlying issue with either the motherboard or the WiFi module. It’s best to get a professional to have a look at your Hisense TV.


All in all, the first thing you should do is reset both your TV and your router. Simply turn both of them off, then unplug them from the power source, wait for a few minutes, then plug them back in. This is almost guaranteed to fix the Hisense WiFi connectivity issue.

One more cool thing we suggest you try is to name your  2.4 GHz and 5 GHz connections differently. Sometimes your TV can get confused seeing 2 different options and not connect you to the WiFi properly.

Apart from that, check all the cables and connected devices. It’s best if you unplug anything you don’t use.

If all else fails, consider a factory reset as the last option. If your WiFi router has no issue, your TV may have problems. Restore your Hisense Smart Roku TV to default factory settings if all the troubleshooting methods fail.

This process will remove all bugs that might interfere with the WiFi connectivity.