Hisense remote offers convenience when watching TV, especially if you like flipping around from one station to another. That’s why it can be frustrating if you arrive home and find that your Hisense remote isn’t working. We help our readers to fix their remotes.
So, what do you do when the Hisense remote isn’t working? Check the batteries, clean the battery contacts, replace your batteries, try pressing all the buttons on the remote, and reset the remote. Unplug your TV from the wall for 60 seconds, plug it back in. If none of that helps, replace the remote or contact Hisense customer support.
Your Hisense remote can stop working for many reasons. This guide presents these reasons and how to fix each of them. Check out the list of the Best Streaming Devices on Amazon now!
Why is My Hisense TV Remote Not Working?
If your Hisense remote is not working, you need to troubleshoot the underlying cause of this. The same steps will work perfectly fine for the Hisense Roku remote as well. Here are possible reasons it’s not working:
Weak batteries are one of the most significant issues associated with this remote problem. You can test the batteries using a multimeter to determine their voltage.
If the battery has been exposed to dust, dirt can build up on the contact where the battery connects to the remote and lead to the same issue.
Like other electronic devices, bugs can hinder the remote from transmitting the right signals. They can also corrupt the settings.
Obstructions and Network Interferences
Remote signals don’t travel through physical objects. At the same time, other electronics near the TV can compete with your remote for bandwidth and lead to severe interference. Obstructions become a significant issue when the batteries are weak.
Hardware issues can stop the TV sensor from working correctly. The remote can also refuse to work when the parts that deal with power supply and signal generation and transmission issues are damaged.
What Do You Do When Hisense Remote Stops Working?
1. Check the Batteries/Remote Buttons
Here is the first and most effective method we recommend when it comes to troubleshooting your Hisense remote or Hisense Roku remote, follow these simple steps:
- Remove the batteries from the remote.
- Press and hold the Power button for 30 seconds.
- Press each button on the remote for 2-3 minutes to make sure one of them isn’t stuck.
- Put new batteries in.
- Try using your remote and see if it worked.
Tip: You might need to repeat these steps a few times for the method to work.
2. Soft Reset Your TV
This is yet another effective way when it comes to dealing with different TV and remote issues, let’s test it out. This step also applies to both Hisense remote or Hisense Roku remote.
- Remove the batteries from your remote.
- Unplug the TV from the wall(the TV should be on when you do it).
- Wait for at least 60 seconds.
- Plug your TV back in.
- Put the batteries back in and try to use the remote.
Tip: You can combine this step with the step we described above.
3. Clean the Batteries Contacts/IR Sensor
- Use a Q-tip or toothbrush to clean the contacts gently. You can use an old piece of cloth to wipe off the remaining dirt.
- Note that you can skip this step if the remote hasn’t been exposed to dust or dirt and the contacts look perfectly clean.
At this point, the red LED light should be steady. If the light is still flashing, proceed to the next step.
Tip: Don’t forget to get rid of any dirt on the IR codes of our remote.
4. Replace Your Batteries
When replacing your batteries, ensure you place them correctly. You should check the image in the remote for guidance. The positive and negative must face the right way as per the diagram for the system to work.
5. Check Network
Check whether a network setting could be blocking signals from your TV remote.
- If there are some electronics connected to your home network, remove them.
- You should also turn off all your wireless network connections and see whether that works.
- You should also remove physical objects that could be obstructing the free flow of signals.
- If that doesn’t help, you may need to ask your cable or Satellite Company or Internet Service Provider (IPS) to help you solve the problem, if necessary. They should send a team to your home to evaluate the position of their equipment and see whether to adjust it to prevent signal interference.
6. Reset the Remote
Reset your Hisense remote to erase all your programming if nothing seems to be working. You should be ready to set up the remote again. Otherwise, it won’t work after the reset process is complete.
Resetting your Hisense TV remote is an effective way of fixing almost all software issues. However, it would be fitting if you used it as a matter of last resort. It will erase all your apps.
Here are the exact tips you should follow to reset your Hisense remote:
- Remove at least one battery from the remote and press and hold any button for 10 seconds.
- Reinsert the battery (The LED light should blink twice).
- Within 6 seconds, press “2” and “8” simultaneously on the remote.
- Enter the code “9 8 1” when prompted.
- Once the LED blinks four times, you know your remote is fully reset.
Please note that the steps might vary slightly depending on your remote model. So, it’s great to consult your user manual if you are in doubt.
Here are the steps for the Hisense Roku remote:
- Take out the batteries
- Unplug your Roku device and plug it back in
- Replace the batteries
- Hold down the Reset button until the remote re-pairs.
7. Unpair and reconnect your Roku Remote
This issue might as well be with your remote pairing, so let’s try to reestablish the connection.
To unpair your remote:
- Press and hold the Home, Back, and Pairing buttons on the remote for 3-5 seconds.
- The indicator light will blink 3 times.
- Confirm unpairing by pressing some of the remote control buttons to see if your Roku TV or player responds.
To pair your remote back:
- Find the pairing button on your Hisense Roku remote. It is located on the front of the TV remote or in the battery compartment.
- Hold the button down for a few seconds until you see the remote light blinking green.
Tip: Make sure to unplug any unused streaming sticks or other devices from the back of your TV.
8. Clear the Cache on your Roku Remote
This step will help if you have a Hisense Roku TV. We will need to clear the cache to see if it will help fix our issue. To do this, go to the Menu button on your Roku remote and then choose Cache > Clear Cache.
9. Replace Your Remote
If the warranty doesn’t cover your Hisense TV for any reason, or you don’t want to wait for the company to supply a new one, go ahead and replace the Hisense remote. It would help a lot if you replaced the batteries as well. This is the fastest and most effective way of fixing the problem if you lack the required technical know-how.
10. Contact Hisense Customer Support
None of the above steps can help you to deal with hardware issues effectively. There are also a few issues that might escape your attention due to their technical nature, though this is rare. If all the above steps have failed, you likely have a defective unit. So, you need to contact customer support to get credible information on whether this is the case.
When contacting the support team, provide:
- Your Hisense TV’s model number.
- The remote’s serial number.
- The date you purchased the remote.
With these details, Hisense will be able to check your warranty information and see whether you qualify for a new, free remote.
You can reach Hisense customer support on 800 447 3673. Their hours of operation range from 8.30 am to 7.30 pm AEST, Monday to Friday. On weekends, you should call from 9 am to 5 pm AEST. Check out the list of the Best Streaming Devices on Amazon now!
Related Post: How To Fix A Hisense TV That Won’t Turn On?(10 Fixes)
Hopefully, this article has given you the tips you need to troubleshoot and fix your Hisense TV remote isn’t working problem. If you’ve replaced the remote with a new one and the problem persists, fix your Hisense TV or get a new one.
Hi there, technology lovers! My name is James, I am an admin and a frequent writer for this blog. I am a techno-geek, so this blog is the place where I want to share all my knowledge with you to make your life a little bit easier in terms of dealing with technology.