Samsung TV is highly popular for its ease of WiFi connectivity and high-quality screens. However, there are times when it can refuse to connect to Wi-Fi. We want to help you to fix this so that you don’t have a bad experience.
What to do when Samsung TV won’t connect to WiFi? Unplug your TV from the wall, wait for about 1 minute, plug it in again. Then turn the TV on with the remote as usual. Give your 5.0 GHz and 2.4 GHz wireless connections different names and try changing the connection type. Use the IP Settings from your phone for your TV’s Network Settings. Power cycle your TV:
- Turn on your TV.
- Press and hold the Power button until the Samsung logo appears.
- Power on your Samsung TV.
- Let the television run for about 5 minutes, then plug the power cable out.
- Wait for 20 minutes and then power on the TV again.
There are several potential reasons your Samsung TV won’t connect to WiFi. In this article, we provide step-by-step solutions that you need to fix it.
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Why Won’t My Samsung TV Connect to Wi-Fi?
From our experience, your Samsung TV might fail to connect to WiFi for a wide variety of reasons. Some of the most common ones are:
Outdated Firmware: If your TV’s firmware hasn’t been updated for a few months, it’s most likely outdated. If that’s the case, it won’t work properly. Your TV setting might also not be properly configured. Besides, outdated firmware can make the device vulnerable to harmful system errors.
General Bug: We’ve received reports of Samsung network settings that get corrupted when the TV is turned off using the remote control for more than 10-to-15 minutes. There are several other technical reasons why your device could be susceptible to general bugs.
Mac Address Block: Like other devices that connect to the WiFi router, Samsung TVs use specific addresses to support stable connections. The ISP or user can block the address from connecting to the router. If this happens, your Samsung TV won’t connect to WiFi.
DNS Settings: If the DNS settings are not properly configured, a conflict can arise between your router and the television while you attempt to connect to the Wi-Fi. The users can mistakenly change the settings manually and lead to this problem.
Router or Modem Issue: If your WiFi router has malfunctioned, your smart TV might refuse to connect to WiFi at any time.
The Wrong Password: Many people often type the wrong password mistakenly. This is common since the on-screen TV keyboard is relatively difficult to use.
What to Do When Samsung TV Won’t Connect To WiFi?
Now that you know the possible reasons your Samsung TV won’t connect to WiFi, you can try to fix them. The exact steps may vary depending on the underlying cause of the issue. Let’s move on to the simple steps you should follow to fix the WiFi connection issue on your Samsung TV.
1. Power Cycle Your Samsung TV
This is the easiest method, and it works most of the time. It’s designed to fix temporary issues that hinder your TV from operating normally. There are two ways to power cycle your TV.
Here is the first option:
- Ensure your Samsung TV is turned on.
- On the supplied Samsung remote, press the Power button.
- Keep pressing this button until the Samsung logo appears on the screen.
- When the restarting process is complete, the TV’s red LED will start blinking faster.
- Try reconnecting the TV to the WiFi network as it’s turned on.
In case the TV is still unable to connect to WiFi, you should try the second option. Here are the steps for option two:
- Power on your Samsung TV.
- Let the television run for approximately 5-to-10 minutes, and then plug the power cable out(do not use the remote to turn the TV off first).
- Wait for roughly 30 minutes and then power on the TV again.
If the connection issue persists, proceed to the next step.
2. Try Unplugging Your TV
This is a very simple, yet effective solution that has proven useful for many people. Just unplug your TV from the wall, wait for about 1 minute, then plug it in again. Then turn the TV on with the remote as usual. This will reset your TV and hopefully fix the WiFi problem.
3. Use A 5.0 GHz Wireless Connection
Start with renaming your WiFi spot. It is an easy thing to try and it worked for some people with the same Samsung TV WiFi issue before.
To do this, you will need to search for WiFi configuration and name your 2.4 and 5.0 wireless connections differently so your TV won’t get confused with the same names, then turn on your TV and connect to the 5.0 GHz wireless connection. It usually has less interference.
If you were previously using the 5.0 GHz wireless connection, try switching to the 2.4 GHz one to see if it makes any difference.
4. Use the IP Settings from your Phone
To do this, follow the steps below:
- Turn your TV on.
- In the Internet Configuration Menu, select your Wi-Fi Network and enter a password.
- The TV won’t connect and will prompt you to change Network/IP Settings.
- In IP Settings: Select Manual Configuration for IP and DNS.
- Enter the same info as on your smartphone which should be connected to the same wireless network.
- To access this information on your phone: Go to WiFi Settings, select the Active Network > Manage Network Settings > Show Advanced Options > IP Settings > Change to “Static”.
- Take a screenshot of all the network information that will appear.
- On your TV, enter the information from your phone to the Network Settings.
- Click OK.
5. Set the DNS Server and IP Address
You can set up your DNS server by doing this:
- Go to Settings > General > Network > Network Status.
- Cancel the network test.
- Select IP Settings.
- Navigate to DNS Settings and choose Enter Manually.
- Enter 126.96.36.199 and select Done.
Tip: You can also try to manually enter a public DNS address 188.8.131.52 and see if it works for you.
6. Check Your WiFi Password
Try to re-enter your WiFi passwords to fix the issue. Here is how you should do this:
- On your remote, press the Home button.
- Navigate to Settings > General > Network > Open Network Settings > Wireless.
- Select your wireless network and type the correct password. Enable Show password to verify whether you’ve typed the correct one if you haven’t done so.
If the password is correct, but the problem persists, you might be a victim of settings and configuration issues.
Tip: Try changing the password of your WiFi on the router to see if it works.
7. Ensure Your Network Settings Aren’t Blocking the TV
To reset your TV’s network settings, you should follow the steps below:
- On the remote, press the Home button.
- Navigate to Settings > General > Network.
- Click on Reset Network.
- Select Yes.
- Restart the television to reconfigure the network settings.
8. Turn Off Anynet+
This feature of Samsung TV is renowned for causing many issues, including the WiFi ones, so let’s try turning it off.
- Press the Home button on your TV remote.
- Select Settings > General.
- Select External Device Manager.
- Select Anynet+ (HDMI-CEC) and press Enter on your remote control to turn the feature On/Off.
9. Change Time/Date Settings
All you need to do here is to change your time and date manually and see if it works for you. Go to Settings > General > System Manager > Date and Time> Uncheck Set automatically > Set your local time and date manually. Also, make sure you disable the automatic setup of the date and time on your TV.
10. Update Software
The TV may be not connecting to the WiFi the way it should because it was unable to establish an internet connection to update the software at one point. If this is the case, updating the software would eliminate this problem altogether.
- Go to Settings and select Support.
- Select Software Update.
- Select Highlight Auto Update and turn it on.
- Select Software update.
11. Check Signal Strength
To check whether your TV keeps losing internet connection or the internet is unstable, you should:
- Go to Settings > General > Network > Open Network Settings > Wireless.
- Check the bars. If there are 1 or 2 bars or it keeps fluctuating, the internet is too weak or unstable.
- If your router is placed behind many walls, move it closer to the TV or use a WiFi repeater to strengthen the signal.
12. Use Ethernet Cable
Let’s try to use an Ethernet cable to connect your TV directly to the router. If this works, it means that there is some issue with your router and it might be faulty.
13. Restart the Network Source
Restarting the network source can fix the issue if the problem originates from the router or hotspot device.
- Unplug the WiFi router’s power cable.
- Wait for approximately 10 minutes, and then turn the device on again.
- Once that is done, wait for 5 minutes to allow the router to finish loading internet settings.
- Go to Settings > General > Network > Open Network Settings > Wireless.
- Select your WiFi Network.
14. Reset Smart Hub
Resetting your Smart Hub can help to eradicate any software glitches that were causing your Samsung TV to have problems with the WiFi. Follow these simple steps to reset it:
- Press the Home button on your remote control.
- Go to Settings > Support > Device Care > Self Diagnosis.
- Select Reset Smart Hub.
- Enter the PIN for your TV(default PIN is 0000).
- Follow the on-screen instructions.
15. Factory Reset Your TV
This can fix all your software and setting configuration issues. Before you opt for it, ensure your firmware is up-to-date. This should be an issue if your TV is designed to install the latest firmware version automatically.
You should follow these steps to factory reset your Samsung TV.
- Navigate to Settings > General.
- Select Reset.
- Enter your PIN to initiate the process. If you have never changed the default PIN, use 0000.
16. Replace the WiFi Module
Some Samsung TVs often have a problem with a failed ‘NAND-IC’ chip. Sometimes it can also be a faulty WiFi module. If you are willing to go the extra mile, you can try to replace your WiFi module.
- Disconnect your TV from the power source.
- Unscrew the back of your TV.
- Some TVs have 2 covers, you will need to remove both of them.
- The WiFi module is usually located in the corner under the plastic cover.
- Check your TV manual to know the exact location of your WiFi module.
- Remove the screw and disconnect the cable leading to the WiFi module.
- Install the replacement module with the screw and connect it to the cable.
- Reinstall the back covers of the TV.
- Update your TV’s firmware after replacing the WiFi module.
17. Talk to Professionals
If you’ve tested all the options, the only thing left to do is to try contacting your local electrician or Samsung Support directly and see if they can offer any viable solution that will suit you.
18. Get a Streaming Stick
This requires you to spend some extra money, but you will certainly rather not fix, but bypass your WiFi issue. Getting a streaming stick like Amazon Firestick, Chromecast or Roku is much cheaper than trying to get new parts for your Samsung TV or a new TV altogether. Streaming sticks are renowned for being much smarter than Smart TVs.
Related Post: Must-Read: Samsung TVs Most Common Problems(+Fixes)
Regardless of how advanced your Samsung TV is, it won’t connect to Wi-Fi without an appropriate Wi-Fi signal. Several factors can interfere with the transmission of these signals, but that shouldn’t scare you since we’ve provided the tips you require to fix it in this article.
Hi there, technology lovers! My name is James, I am an admin and a frequent writer for this blog. I am a techno-geek, so this blog is the place where I want to share all my knowledge with you to make your life a little bit easier in terms of dealing with technology.