Why Is Samsung TV Not Installing Apps?(+6 Quick Solutions)

Samsung smart TV makes for one of the best entertainment solutions because it comes with extra software features.

As an electronic device with plenty of streaming apps, it can encounter some challenges and fail to install some or all your apps.

We have discovered the causes of this and the easiest ways to fix them. 

The most common issues that can cause your Samsung smart TV not to load apps are outdated software, technical errors, and poor internet connectivity.

 In order to fix the issue, power cycle your TV and reset the Smart hub:

  1. Unplug the TV from the wall outlet, wait for 60 seconds, plug it back in.
  2. Go to the Settings > All Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.

It might seem like you can’t fix these hitches.

However, from experience, once you know why your Samsung TV is not loading apps, you can employ several simple solutions to fix each of them in no time.

Read on for the simple tips you need to do this. Check out the list of the Best Streaming Devices on Amazon now!

Why Won’t Apps Open on Samsung Smart TV? 

If your Samsung TV apps don’t open, you need to know the reason. Here are detailed causes of this: 

Outdated software:  Your Samsung TV software should be compatible with the latest apps. Obsolete software is often incompatible. Some may work, but they can’t fix app freezes and glitches. 

Technical errors: App crashing, glitches, and freezes are common in various types of TVs. Samsung’s software is designed to fix them without your assistance. However, sometimes, the errors might become more severe than you thought, making your intervention necessary. 

Incorrect geographical location: Some Samsung apps are retargeted. If the geolocation identifier locates your TV in a restricted area, the apps might not install or function. 

Poor internet connectivity: You need strong internet to download and install apps. Physical objects can cause obstruct your Wi-Fi signals.

Other electronic devices can also interfere with them. Other possible causes of lack of connectivity are low-quality internet cables and incorrect internet settings. 

How Do I Fix Apps on my Samsung Smart TV? 

If your Samsung TV apps are not loading, you should:

1. Cold Boot Your TV

Cold booting the TV is the simplest and most effective way of resolving lots of app-related issues.  

Some people confuse it with turning the TV off and on.

This only puts the device on standby.

When you cold boot your TV, it shuts down and then reboots like a computer. 

The process is simple.

  1. Disconnect the TV’s power cord from the wall socket.
  2. Wait for 60 seconds.
  3. Plug the TV in again.

This alone will most likely fix the issue, but if not, please, keep reading for other solutions.

2. Change the Country Code

If the apps are no longer showing in Smart Hub, also called the Samsung Apps store, you won’t load any of them.

To solve this, you should change the current country code by doing the following: 

  • Press Smart Hub on the remote control. 
  • Press 2, 8, 9 once it loads (consult your user’s manual since the numbers can vary). 
  • Select a country under the Internet Service location. 
  • Accept the terms and conditions and then proceed. 
  • Allow Smart Hub to update. 
  • Revert to your country code. 
  • Relaunch the apps.

3. Update Your TV Software

You can solve lots of app freezes and glitches by updating your Samsung TV software.

You can update it by following the steps provided below. 

  • Go to Menu (On the remote control). 
  • Choose Support. 
  • Opt for Software Updates. 
  • Press Enter. 

Note that if your Samsung TV is from the 2012 series, you should manually update it using a USB stick.

4. Update/Uninstall the Troublesome App

If the other apps are operating efficiently, you should focus on the troublesome ones.

Most streaming apps often become obsolete after a short while.

You need the latest models that come loaded with the required features.

You can go to settings and uninstall the app in question, then soft reset the TV as stated in step 1, and reinstall the app.

This will help us to make sure our app is up-to-date and doesn’t cause any software glitches.

5. Check Internet Connectivity

Lack of proper internet connectivity is another reason most streaming apps fail to install or load.

If you notice apps like Amazon, YouTube, and Netflix not working efficiently, consider checking your internet connection. 

Remember, if your Samsung TV streams videos in 4K Ultra, an average-speed connection will not serve you.

Some of the ways to fix this are using LAN connections or cables.

From experience, wireless connections are more prone to errors than quality cables. 

If you are using wireless connections, ensure physical objects are not obstructing signals.

Moreover, be sure nearby electronic devices are not interfering with signals. 

If none of these seems to work, upgrade your internet plan.

Tip: I also recommend resetting your router to make sure there are no Wi-Fi hiccups preventing your apps from installing normally. Simply turn your router off, wait for 1 minute, turn it back on.

6. Reset all the TV Apps

If you can’t download apps, you should remove all of them.

For this, you will need to resort to factory resetting your TV.

  1. Open Settings.
  2. Select General.
  3. Select Reset, enter your PIN (0000 is the default)
  4. To complete the reset, select OK. 

If these steps don’t match your TV, navigate to Settings, select Support, and then select Self Diagnosis, tap on Factory data reset.

Once the Smart Hub is empty, you can download and reinstall the latest versions. 

While this is always highly efficient, you should use it as a matter of last resort. 


How To Reset Apps on Samsung Smart TV? 

To reset apps on your Samsung smart TV, you should: 

  1. Exit Smart Hub.
  2. Go to Menu and the Smart Hub on the remote control.
  3. Select Smart Hub Reset (Don’t bother about the warning that you risk erasing all apps).
  4. Enter your PIN. The default is 0000 (If this doesn’t work, get in touch with Samsung).

After resetting the apps, you can’t watch many TV shows and movies.

So, you should go back to the Smart Hub and download and reinstall the apps.

This should fix the issue if the app store has not been working as required. 

Why Does Samsung TV Keep Closing Apps? 

Your Samsung TV may be closing apps due to software-related hitches. These problems can affect the app store or particular apps.  

  • The same can happen if the app and your Samsung TV software are incompatible.
  • If you install outdated apps or TV software, you are highly likely to experience this.
  • Some apps can also keep closing due to poor internet connectivity.
  • Memory issues can be another significant problem.

To fix the problem, do the following:

  • Unplug your TV from the wall >Wait about 30 seconds > Plug your TV back in > Using your remote, turn your TV on.
  • Manually load the update for your TV. Go to Settings > Support > Select Software Update > Select Update Now.
  • Reset the specific app/ clear the app cache.
  • Reset Smart Hub.
  • Uninstall and install the apps back.
  • Check your internet connection.

The apps require adequate storage space to be able to function well. Suppose the cache stores unwanted data, the speed and performance of the device could reduce.

Browser performance can also decline.

After a while, the TV can keep closing the apps. 

It’s important to note that the exact solutions we have discussed above can fix apps on Samsung TV that keep crashing or closing. 

How To Clear App Cache on Samsung Smart TV? 

Before starting to clear the cache on your Samsung TV, you should put your TV in the TV mode or HDMI input.

To do this, you should go to the TV settings from outside the Smart Hub.

Otherwise, you may not access some options such as broadcasting. 

Here are is the process that you need to repeat for every app on your TV: 

  1. Point your remote control towards your TV and press Home.
  2. Navigate to Settings on the TV.
  3. Enter Apps.
  4. Select System Apps.
  5. Select your targeted app.
  6. Press Clear Cache for the app. 
  7. Press OK, and that’s it. 

How To Restart an App on a Samsung TV? 

If the app store is working and only one or two apps are causing the whole problem, you should reset the specific apps.

This is how you should do this: 

  1. Go to Smart Hub.
  2. Select Samsung Apps.
  3. Look for the troublesome app and select it.
  4. Delete the app (Press the arrow button located above the App icon).
  5. Reinstall the app.
  6. Restart the TV and launch the application.

Check out the list of the Best Streaming Devices on Amazon now!


Your Samsung smart TV is loaded with lots of valuable apps like Amazon, YouTube, and Netflix.

If these apps keep closing, are crashing, or are not loading or installing, you should follow the above tips to solve that. You don’t have to be tech-savvy. 

You can spend less than 5 seconds fixing some of these problems without external help and continue enjoying your favorite movies and TV shows.