Samsung TVs are known across the world for their high quality and reliability. However, like other TVs, they can experience no sound issue. The good news is that you can fix this common problem at home.
How to fix Samsung TV no sound issue? Check mute, check for connected headset and physical connections, look for signs of mechanical damage, cold reboot, run a sound test, update your TV firmware, and factory reset the device.
If you need a comprehensive guide that will help you fix Samsung’s no sound issue quickly and at no cost, you’re in the right place. Read on for the information you need to do this. Check out the list of the best streaming devices on Amazon now!
Why Is There No Sound Coming From Samsung TV?
Before we get to the troubleshooting steps, let’s first figure out what went wrong and caused the issue to appear.
Sound is Mute
If there is no sound coming from your Samsung TV, it’s likely that you’ve muted your TV or reduced the volume to an unacceptable level.
You can have the same experience if your sound settings are incorrect.
That’s not all. Mechanical damage like impact marks, dents, or cracks on the TV can adversely affect the TV. At the same time, bugs can interfere with their normal functionality.
Outdated TV Firmware
Outdated TV firmware creates great room for bug attacks. In some cases, it might result in incompatibility issues. If you use firmware that Samsung no longer supports, you might encounter the no sound issue.
Other Plugged-in Devices
In most cases, your TV won’t produce audible sound if a headphone is plugged into it. The device will be routing the audio to the equipment. The same thing can happen if there’s a wire or debris inside the headset port.
Hardware issues such as faulty HDMI ports and cables can also expose you to this same risk. If you’ve connected the TV to the wrong device, the same can still happen to you.
How to Fix Samsung TV No Sound Issue?
To fix Samsung TV no issue, you should start with the most common, basic problems to avoid wasting time. Here are the steps you should follow:
1. Check Mute
Don’t ignore this step since somebody can mute the TV without your knowledge. To be on the safe side, you should:
- On your TV remote, push the “Mute” button: You’ll see a display on the screen indicating whether it’s muted or not. Grab your remote control and press the “Mute” button if it’s muted.
- Check your volume levels: A TV can be muted by pressing the Down buttons and ensuring the volume is too low.
To fix this, you should press the UP button and check the screen to see the volume level. The volume bar will appear on the screen and increase as the volume increases, if applicable.
2. Check for Connected Headset
- If your headphones are plugged into the TV, you should remove them.
- You should also remove any other device plugged into the headphone port, including any debris.
3. Check All Physical Connections
If the sound issue persists, check whether your physical connections are responsible for the mess. These devices are satellite receivers, cable TV boxes, and gaming consoles.
- To fix issues connected to physical connections, re-plug the connectors securely.
- Ensure you plug all of them into the right ports.
4. Take a Close Look at Your Samsung TV
If the physical connections have been properly plugged into the device, carefully look at your TV. Try to find any signs of mechanical damage like dents, cracks, and impact marks.
If you notice mechanic damage, reach out to your local Samsung service center for further guidance and support. However, if there’s no sign of such damage, proceed to the next step.
5. Cold Reboot your TV
Minor software glitches are notorious for causing this kind of damage. You can fix these issues by doing the following:
- Unplug the TV from the power outlet.
- Wait for approximately 5 minutes.
- Plug the TV back and retest the sound.
6. Run a Sound Test
If step five fails to fix the anomaly, you need to use a more advanced troubleshooting technique. With the sound test, you can know whether the signal or the TV is the problem.
You’ll need to do this to get the best answer:
- Go to Setting.
- Select Support.
- Choose Self Diagnosis.
- After that, select Start Sound Test.
If this test reveals any sound issue, you sound rest the sound. To do so, you should:
- Go to Settings.
- Choose Sound.
- Select Expert Settings.
- Choose Reset Sound.
If you can hear some sound during the test, the TV has no problem. It would help if you shifted your focus to the signage source. That might be your set-to box, computer, or antenna.
On the other hand, if you can’t notice the sound at this stage, proceed to the next step.
7. Update Your TV Firmware
At this stage, you should try to fix bugs, improve the TV’s current features, and add some essential applications to your device. You have two ways to update your TV’s firmware. So, you’ll choose one according to your needs.
- Use USB Drive.
- Go to the Samsung website.
- Proceed to Support and then select your Product model.
- Proceed to the Manual and Download section.
- Download and save the Upgrade File (USB type) to your desktop.
- Extract and download the .zip file without changing the folder’s name.
- Save the folder on your hard drive.
- Plug the drive into your TV.
- Open the settings and permit the right menu path.
- Select Yes when prompted to allow the device to search the USB drive for the update.
Note: If your TV can’t access the update on the USB driver, unzip the firmware.
- Download with the internet Directly.
- Once your TV is connected to the internet, press the Menu button non the remote.
- Select Settings.
- Go to the Cloud icon with a question mark.
- Select Software Update.
- Select Update Now.
- If asked whether you would like to update now, select Yes.
- Wait for the TV to restart after downloading and installing the new software.
8. Factory Reset
This is the last thing you can do at home. It will reset all settings to factory default. If you have the old series, you should:
- On your remote, press the Menu button.
- Select Support.
- Choose Self Diagnosis.
- Select Reset.
- Enter your TV PIN.
- Select YES when a warning message appears.
- Press Enter.
For the new series (N, M, K, and R), you should do this:
- On the TV remote, press Home and then select Settings.
- Go to Support.
- Proceed to Self-Diagnosis.
- Select Reset.
- Enter your PIN (If you lost it, contact Samsung).
- Select Yes when a warning message appears.
- Press Enter.
Samsung TV No Sound through HDMI, What to Do?
Samsung TVs support Audio Return Channel (ARC), an HDMI feature. It reduces the number of cables you require to get quality music. If your TV has no sound through HDMI, you should do this:
- Use the specific port on your TV where the HDMI-ARC functionality is available.
- Choose compatible external speakers.
- Adjust settings on the speakers to turn on the ARC controls.
- Play the right audio files. HDMI ARC supports PCM, Dolby Digital up to 5.1 channels, and DST Digital surround (up to 5.1 channels).
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Samsung TV No Sound on Apps, What to Do?
If there is no sound on apps, you won’t use most of your favorite apps. You can try the steps below and test the app after completing them.
- Check if you’ve muted the sound or set the TV volume too low.
- Confirm whether there is sound from non-app sources. If there is no sound in these sources, use the tips above. Proceed to the next step if only apps are affected.
- Restart the casting device if you don’t get sound when casting.
- Restart your apps.
- Sign out and into the app.
- If the sound problem persists, update the app.
- Reset the app if that fails.
- Update your TV’s firmware (Follow the steps we saw above).
- Factory reset your TV (Follow the above steps).
Troubles with audio shouldn’t scare you from using Samsung TVs, known worldwide as high-end electronic products. We’ve seen how you can fix software glitches, bad connections, and a few other issues at home without spending a lot of money or time are responsible for this issue.
Hi there, technology lovers! My name is James, I am an admin and a frequent writer for this blog. I am a techno-geek, so this blog is the place where I want to share all my knowledge with you to make your life a little bit easier in terms of dealing with technology.