Why Is Amazon Prime Not Working On PS4?(+Possible Solutions)

We all love our Amazon Prime subscription since it allows us to do loads of useful things. Just like Amazon Prime Video, Play Station has entered many homes and made our lives much more fun giving us a chance to enjoy the top quality gaming experience.
So, why is your Amazon Prime not working with your PS 4? Check your WiFi connection. Delete and reinstall the app. Check if your PS4, Amazon Prime app, and smart TV have any available software updates. Reset your PS4 and power cycle your TV. 
But what if you want to use them together? Let’s find out how you can do that and also what problems you can face along the way. Check out the list of the best streaming devices on Amazon now!

Can I Watch Amazon Prime on My PS 4?

The answer is yes, you can watch your Prime Video on your PlayStation 4, they are compatible devices in theory.

Before we begin discussing the problems with your Amazon Prime and your Play Station, let’s check if your device is compatible with the Amazon Prime Video.

It has great compatibility and covers almost every device out there, here is the list:

  • Sony PlayStation 3
  • Sony PlayStation 4
  • Sony PlayStation 5 (including Digital Edition)
  • Microsoft Xbox One
  • Microsoft Xbox Series X and Series S
  • Microsoft Xbox 360

How Do I Add Amazon Prime to My PlayStation?

Both of these services are really easy to use on their own, and using them together doesn’t make it anyhow more complicated. Just follow the simple steps described below to set up Amazon Prime Video on your PS 4.

  1. Go to the PlayStation Store.
  2. Select AppsTV&Video.
  3. Search for the Amazon Prime Video app.
  4. Click Download.
  5. Click Start.
  6. Prime Video app will ask you to log in.
  7. Enter your email and password.
  8. Your PS4 is linked to your Amazon account.

Sometimes you can get a screen telling you to go to Primevideo.com on your phone and then it will send you a text message with a number and you have to enter a code but it never gets you to the screen on your phone where you can actually enter the code.

Here is what to do:

  • Open Chrome browser. 
  • Log into your Prime Video account.
  • Go to SettingsDevicesRegister a new device.
  • You will see an option to add the code displayed on your TV.
  • Enter the code you were sent in it.
  • It will automatically log you into your account.

Why Can’t I Watch Amazon Prime on My PS 4?

This question seems to have no definite answer as of right now. Many people are complaining about their Prime Video not working on their PlayStations.

There seems to be a problem on Amazon’s end because other apps like Netflix or Hulu work absolutely fine on PlayStation 4.

Hopefully, Amazon will figure it out soon and we will be able to get a better user experience with their app.

Here are the things you can try to fix the problems with your PS 4 and Prime Video app

1. Test Prime Video on Another Device

This is a good thing to start with since it will make it clear whether it’s an issue with the app itself, the TV, or the internet connection.

If it doesn’t run on your smart TV or the streaming stick like Fire Stick, open it on your smartphone and try using it there, or open it on your computer.

If Prime Video works fine on another device, reboot the initial device you were trying to use.

2. Reset Your PS 4

Resetting your PS 4 system restores system settings to default values and might potentially help to solve the issue that stops your Prime Video app from functioning normally.

Initialization deletes data saved on system storage and deletes all users and their data from the system.

  • Go to Settings.
  • Choose Initialization.
  • Click Initialize PS 4Full.

3. Check Your Network

Let’s make sure that your network is up and running. Keep in mind, your internet connection should be at least 900 Kbits/sec for Standard Definition (SD) video and 3.5 Mbits/sec for High Definition (HD) videos.

If you’re using Wi-Fi, you can also try to place your streaming device and internet router closer together. Here are the steps to check your network connection:

  • Unplug your modem, router, TV.
  • Wait for about 1 minute.
  • Plug them back in.

Once you plug everything back in, establish the internet connection and try to use your Amazon Prime, if it didn’t help, continue reading.

4. Change Your Bandwidth

If you happened to have a dual-band router(most of them are dual these days), try connecting your PlayStation to the other band. If you had 2.4 GHz, change it to 5GHz or the other way around.

5. Force-Close Prime Video App

In order to close the app quickly and try using it again, hold the clear PSN button on your controller for 5 seconds to force-close Prime Video. If it doesn’t help, follow the next step.

6. Remove/Reinstall/Restart Prime Video App

Since the problem with the Prime Video app on your PS 4  is most likely caused by the Prime Video app itself, let’s try to reinstall it.

  1. Highlight the application you want to delete in the content launcher or Library
  2. Press the Options button ⇒ Delete

Restart your TV, then reinstall the app. Removing the app will also help to get rid of all the unnecessary cache files that could have been interfering with the app as well.

7. Check For PS 4 Updates

Let’s rule out the possibility that you have missed some updates for your PS 4 which is causing the issue with the Amazon Prime by following the simple steps.

  1. Using the PS 4 controller, click Settings.
  2. Select System Software Update.
  3. Click Update Now.
  4. If there are any updates available, click Next and wait for the download to complete.
  5. Select Accept.

8. Check For Amazon Prime Video Updates

It might be the case that your Prime Video app didn’t get updated for some reason, so updating it might help a lot. You can set your TV to update all the apps automatically, or check specifically for the Amazon Prime app.

Here is how to update your Prime Video app on your PS 4:

  • Choose the Amazon Prime Video app.
  • Press the Options button on your controller.
  • Select Check for Update in the side menu.
  • If there’s an update available, follow the instructions to install the update for the app you chose.

9. Check Your TV’s Software Updates

Once you’ve made sure your Prime Video App is updated, this is the next thing to try. The problem with the TV’s software might occur, so we should rule this one out too by checking if there is something that needs doing.

The process might differ from TV to TV, but here is a general guideline.

  • Go to Setting⇒All Settings/Support.
  • Select Software Update.
  • Select Network. Skip this step if it’s unavailable.
  • Select Yes/OK to install the update.

10. Check Your Time/Date Settings

If these settings are incorrect, your PS 4 and everything on it might act funny, so make sure you go to Settings ⇒ Date and Time Settings ⇒ Date and Time from the Xross Media Bar and check that they are set correctly.

11. Reboot Your TV

This thing is pretty easy to implement, so let’s try to do that and see if you got any luck. A good old reboot can do wonders believe me, and it might solve the problem of your Amazon Prime not working on your PS 4.

  • Press and continue holding the power button on your remote control for about 5 seconds until the TV restarts
  • If the problem persists, unplug the TV from the wall altogether. Then press the power button on the TV, and release it
  • Wait for 2 minutes, plug the TV’s power cord back in

12. Check For Active Downloads/VPNs

Sometimes you can have a really good speedy Internet connection and WiFi, but this WiFi can be taken up by downloading other things and not be powerful enough to handle the Amazon Prime Video.

Make sure that nobody is gaming/streaming/ downloading big files while you are trying to use the app. Turn off all the VPNs you might be using, they can stop the app from working.

13. Factory Reset Your TV

If nothing else works, try to factory reset your TV. Bear in mind, it will erase all the files you had on your TV. The steps might differ a bit depending on your TV model.

Go to Settings Reset to initial settings Click OK.

Check out the list of the best streaming devices on Amazon now!


Today we have discussed in detail how you can watch your Amazon Prime Video on your PlayStation 4, some most common reasons why they sometimes might not work together, and some common solutions to the problems you can face.

Hopefully, now it will be easier for you to use these services together.