Disney + may seem like it’s been around for a while, but it’s actually one of the newer streaming services.
Like a lot of other streaming apps and services, Disney has implemented a number of security and protective measures, some of which may aggravate you.
Those measures include logging you out, especially if you have one too many devices streaming Disney + or if Disney determines that your account is compromised, logging you out as a security measure.
Why Does This Happen?
Netflix led the way by creating a system that detects unlikely logins.
Disney has also implemented a number of security and protective measures, some of which may log you out by mistake.
What that means is if your home location is in Florida and someone logs into your account in Arizona, that’s considered suspicious and Disney is liable to log you out.
The same holds true if you give dear old dad your Disney login credentials and your dad lives two states away.
Disney wants your dad to spend money on a membership, not freeload off of your membership.
It may sound irritating and, in reality, it is very aggravating. However, from a business perspective, we would all probably do the same thing.
There is also a “packages” problem.
Disney owns ABC, and ESPN, and frequently has package deals with streaming services like Hulu.
When you purchase these package deals, the same username and password you use for your Disney + account are supposed to work across the board. Unfortunately, that’s not always the case.
Last but not least, Disney + has been plagued by a number of “log out” issues since its inception.
It seems like every time they patch it, another leak springs somewhere else.
How To Fix This Issue
Most of the time, it’s going to boil down to how many devices you are using to stream Disney Plus and login locations.
You have a little breathing room with this one since a Disney + subscription allows four devices to stream at once.
The most vulnerable customers are those with families, including kids, especially since kids love all things, Disney.
If you have one too many logged on at once, you may find yourself logged out when you try to open the app on your TV.
Standard Logout Error Fix
If there is no outwardly obvious cause for your Disney Plus service to log you out, but it’s logging you out anyway, the easiest and quickest fix is a restart.
- Go into the app settings on your smart TV.
- Force stop the app or log out.
- Unplug the TV from the power source.
- Wait for 1 minute.
- Plug the TV back in.
- Open the Disney + app.
- Log back in.
This will work in 90% of the cases, but if not, there is one more major thing to try.
Reinstall the Disney Plus app:
If soft resetting doesn’t solve the problem, at least in the short term, try deleting the app and reinstalling it.
Simply go to your TV’s Settings, find the Apps section, uninstall and reinstall your Disney Plus app from there.
This will automatically clear the app’s cache and help get rid of any possible software glitches.
Log Out Of Disney + On All Devices
Another option to try is to log out of Disney + on all of your devices.
While Disney + is supposed to allow for up to ten devices logged in at the same time, it doesn’t always work out that way, especially when you work in the other Disney+ package apps and Disney-owned brands.
- Jump on a PC or Mac and go to Disneyplus.com
- Select your profile at the top of the screen.
- Select “Account Details”.
- Select “Log Out of All Devices”.
- Enter your password to continue.
Once you enter your password to continue, you will automatically be logged out of your current session on the computer.
According to Disney, it may take up to four hours to finish logging out of every device on your account.
Now would be a good time to redo your password and make it something more complex and something you alone will remember.
Disney + automatically uses a 2FA (Two-Factor Authentication) method for signing in from new devices.
Once you create your account on a computer or mobile device, you provide Disney with your email address.
Once you download the app and install it on your smart TV, Disney + will ask you to log in, just like normal.
However, when you log in to your TV app, it will send a one-time code to your email.
After you look up the code, it shouldn’t ask you to sign in on your smart TV again.
Disney Plus also tracks locations, so you will, at the very least, be alerted if someone tries to sign in to your Disney + account three states away.
Or, Disney may log you out of every device on your list.
All Things Considered
There are a variety of reasons why you might get logged out of your Disney + account.
Most of the time, it’s all about security, but a glitch from time to time will log you out as well. Soft reset your TV by unplugging it from the power source for 1 minute, uninstall and reinstall the app. Log out of Disney Plus on all devices.
Fortunately, the simple fixes listed above will fix the problem 99 times out of 100.
Hi there, technology lovers! My name is James, I am an admin and a frequent writer for this blog. I am a techno-geek, so this blog is the place where I want to share all my knowledge with you to make your life a little bit easier in terms of dealing with technology.