6 Quick&Simple Ways To Fix Netflix Not Working On Roku Issue

Catching up with Netflix’s popularity, Roku devices allow users to watch free and paid video content on their televisions without a cable connection. 

I suggest you restart your Roku device, try uninstalling and reinstalling Netflix, check your internet connection, update your Netflix app and Roku software, check your streaming plan restrictions, contact Roku’s or Netflix’s customer service.

Despite rigorous streamlining, users worldwide still face issues when trying to get the best out of these digital streaming heroes.

This article will diagnose and solve the most common problems that users face when using Roku devices to watch Netflix on their TVs.

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Why Is Netflix Not Working On Roku?

Over the years, several factors have been observed that prevent users from streaming Netflix with the help of their Roku devices. Let us go through the most commonly reoccurring ones.

  • The most apparent reason behind an unresponsive Netflix service on Roku would be a weak or unstable internet connection.

Since there is no cable involved in the setup, Roku depends on your internet connection.

An unstable internet may be due to a loose wire connection or a problem with your Wi-Fi router.

Weak or no internet connection will rob you of the blissful Netflix-Roku experience you so keenly crave.

  • Netflix might also not work on your Roku device if either of the two requires an update.

Both your Roku and your Netflix software should be up-to-date.

Sometimes, applications and software become incompatible with one another if they are not regularly updated.

  • Another reason why Netflix might cause problems on a Roku device may be because of your Netflix account.

In such a case, the problem lies with your Netflix settings rather than any device.

Your Netflix plan might only support a certain number of spontaneous streams.

You will not be able to view Netflix if your account reaches the limit.

Why Does Netflix Keep Crashing On My Roku TV?

If the Netflix application suddenly and unexpectedly closes, it means that Netflix is crashing on your Roku TV.

Applications usually crash in case of an unexpected bug or an incompatibility issue.

A detailed answer to this question can be found under the heading “Why is Netflix not working on Roku?”.

How Do I Get Netflix To Work On My Roku TV?

We discussed the possible reasons because of which Netflix might not work on your Roku devices or TVs.

Before we start solving these problems case by case, let us look at two general fixes which have worked for most users.

  • One basic fix that works most of the time is restarting the Roku device.

As funny as this may sound, this quick tip has worked out countless times for numerous users.

Switch the streaming device off and let it sit after unplugging it.

This procedure leads to a “soft reset” of your Roku device. After at least five minutes, plug in and boot up your Roku device.

Hopefully, this remedy solves your issue.

  • Another quick fix that clears up most Roku issues is uninstalling and reinstalling the concerned channel.

If your Netflix channel is the channel causing problems, we recommend removing the channel, restarting the Roku device, and then adding back the channel. Hopefully, this fixes the problem.

  • To check whether a poor internet connection is the source of all your troubles, you can test the connection strength on your Roku device.

Select settings from the main homepage of your Roku and choose Network.

You should be able to view the status of your internet connection there.

If the status says “connected,” use the “Check Connection” button to test the strength of the connection between the Roku device and your Wi-Fi.

If the test returns bad results, reboot your internet connection, and restart your Wi-Fi router.

  • As discussed earlier, not updating your Netflix app or Roku software can also lead to bothersome problems.

To check whether your system is up-to-date, go to the settings menu on your Roku. Select “System” and then choose “Software Update.”

Press the “Check Now” button to browse through any update that might be available.

The system will automatically update both the Netflix app and the Roku system for any updates needed.

To check whether the problem is with your Netflix account settings or not, sign in to your Netflix account through any device and review the streaming plan you bought.

You will also have to verify how many of the allowed users are using Netflix at that given time.

If the access limit of your Netflix plan has been reached, you can either kick out one of the Netflix connections or upgrade your Netflix plan.

If none of the remedies discussed above lessen your worries, contact Roku’s or Netflix’s customer service.

Netflix Not Working On Roku “Internal Error,” What To Do?

One of the common error messages users get is “The Netflix services have experienced an internal error.”

This error technically means that information stored on the Roku device has been corrupted or disrupted. Refreshing the system should fix this issue.

Let us go through the steps needed to solve this problem.

  1. First off, we need to ensure that your internet connection allows streaming videos, especially if you are connected to a public network at school, hotel, or workplace. In case of a home network, restart your Wi-Fi router before proceeding further.
  2. Test your internet connection on the Roku device and then restart Netflix.
  3. From your Roku device settings, deactivate and reactivate the Netflix app/ channel.
  4. You can also try removing and adding back the Netflix channel on your Roku device.
  5. Once you have completed these steps, try streaming Netflix again.

If it still does not work properly, we recommend contacting either Roku’s or Netflix’s customer services. 


There is no doubt that Netflix and Roku pop up on top in any conversation that we may have on streaming digital content.

Considering the massive utility users can get out of these two technologies, it is essential to know the common errors and fixes for a smooth experience.

We hope that this article will help you resolve most of the problems Roku and Netflix might throw at you without going through those annoying and long calls with customer service.