Netflix is one of the most popular video streaming services across the world. Some users, unfortunately, take this to mean it’s always a joy to use it on Samsung smart TV. This app can crash when you least expect it. We understand this and would like to help you stop this from hindering you from enjoying your entertainment.
How to stop Netflix from crashing on Samsung smart TV? Power cycle/reset your TV. Turn your TV off, unplug it from the wall, press and hold the power button on your TV for 10-15 seconds, plug the TV back in. Turn the TV off, unplug it from the wall, wait for 60 seconds, plug it back in. Try to uninstall and reinstall Netflix app.
You don’t need lots of resources or skills to stop Netflix from crashing. You can see how easy it is to fix the issue if you read this short post to the end. Check out the list of the Best Streaming Devices on Amazon now! (*Affiliate Disclaimer. As an Amazon Affiliate Associate, we earn from qualifying purchases*).
Why Does Netflix Keep Crashing On Samsung TV?
Here are the most likely reasons Netflix keeps crashing on your Samsung TV:
If your Netflix keeps crashing, you should consider whether you’ve successfully connected your Samsung TV to the internet. The app won’t connect if you haven’t done this. At the same time, the app might keep crashing if your internet speed is too low.
Note: You need at least 3 Mbps for standard definition (SD) ad 5 Mbps for high definition transmission (HD). For transmission Ultra HD, you require 25 Mbps.
If your internet connection is reliable, you could be having this bad experience due to the lack of service. While Netflix servers are often online, you shouldn’t ignore verifying whether it’s down before troubleshooting other potential issues.
Incompatible Transmission Plan
Netflix has several streaming plans. Your choice of streaming plan determines the number of devices you can run on the app simultaneously. For example, if you’ve chosen the cheapest option, you won’t watch your favorite content on more than a single device.
Another possible reason Netflix is crashing on your Samsung TV is outdated apps. If either the Netflix app or TV is not updated, you could be at the mercy of software errors and glitches.
Of course, some causes of software errors and glitches are unknown. There’s no doubt that outdated software can increase the rate at which Netflix crashes.
How to Stop Netflix from Crashing on Samsung Smart TV?
Now that you understand why your Netflix is crashing, you can stop that from happening with incredible ease. Here are the steps to follow to troubleshoot the exact cause of the problem and fix it fast:
1. Check Your Internet Connectivity and Speed
Here is what you need to do to resolve the internet issues causing the apps to keep crashing:
- Check if your TV is connected to the internet.
- If it isn’t connected or the speed is unsatisfactory, reboot your router and move it closer to your television. You can also shift to Ethernet or mobile hotspot or alternate your WIFI network.
- If nothing seems to work, adjust your DNS settings. On your remote, press the Menu or Home button. Go to Network settings. Proceed to Network, Network Status, IP Settings, DNS setting, and then Enter manually. Change to 126.96.36.199
2. See the Transmission Plan
To avoid overloading your account, you should follow these two steps:
- Read your user’s manual to find out the number of devices that your transmission plan supports.
- Ensure you aren’t trying to stream your content while your account is connected to more devices than recommended
3. Check if Netflix is Down
If you’ve connected the right number of devices to your Netflix account and you’ve got a strong internet connection, visit the service provider’s website to see whether there is an issue with their servers. You can also call or email them.
If the service is offline or down, all you can do is wait for them to fix it.
- Update Your Netflix App
To update this app on your Samsung smart TV, here’s what you should do:
- On your TV remote, press the Home or Smart Hub button
- Select Apps from the Menu
- Select My Apps and then Options
- Turn on Auto Update
5. Update Your Samsung Smart TV
If you update the television, you’ll likely fix performance issues and errors fast. You can update it over the internet by following these steps:
- Once you’ve turned on your TV, select Settings
- Select Support
- Select Software Update and then Update Now
You can also update your Samsung smart television via a USB drive by following these steps:
- Go to the Samsung support site
- Enter your TV’s model in the search box
- Select Manuals and download the software to your personal computer
- From the list, select your TV manual
- Select Downloads
- Load the software onto your USB stick
- Plug the stick into your TV
- Select Settings and Support from the TV menu.
- Select Software Update
- Select Update Now
- Point the television to the USB drive
- Wait for the TV to complete downloading
Remember, you can save a lot of time by navigating to the Software Update menu and activating the Auto-Update setting.
5. Sign Out of Netflix
Signing out of your Netflix account can also help to remove some of the errors causing this issue. You should do this to sign out from the account:
- Go to Netflix home screen
- Navigate to the Menu (on the left)
- If you can’t find the Menu, select the gear icon or Settings
- If you found the Menu, choose Settings
- Go to Sign out
- Select Yes to confirm your choice
- Wait for a few seconds
- log in to the account again
6. Switch to Ethernet
Wireless connection is by far the most prevalent one nowadays, but for the sake of trying to fix our Netflix issue, try connecting to the Internet by using the Ethernet cable. If there were some issues with the wireless connection, that should fix it.
7. Turn the “Instant-on” feature
Despite being a great function for speeding up your TV, it can cause compatibility issues with some apps, including Netflix. All you need to do is to go to your TV’s Settings menu, locate the General section, and disable the feature.
8. Check your router
Sometimes your router can cause issues with the Internet connection, thus making the apps crash. Make sure your router is located close enough to your TV, and there are no obstacles/objects like microwaves or baby monitors.
In most cases, that’ll fix the issue. If it doesn’t, you should consider resetting the app or uninstalling and reinstalling it.
How to Reset Netflix on Samsung Smart TV?
To reset Netflix on your Samsung Smart TV, follow the steps below:
- Go to Smart Hub
- Select Samsung Apps
- Search for Netflix
- Select the app
- Delete and reinstall the app (Go above the app icon and press the arrows above it. Click the delete option once it appears in the little Menu that opens).
How to Uninstall And Reinstall Netflix On Samsung Smart TV?
Once you’ve uninstalled or deleted Netflix, you need to reinstall it in the right way to fix this issue permanently. Here are all the steps you should follow to do so within no time:
- Press the search button on your TV and search for applications
- Select the gear icon on the screen’s upper right corner
- Find and select the Netflix app
- Choose Delete
- Go back to Smart Hub and choose the magnifying glass
- Search for Netflix and install it
You can now stop Netflix from crashing on your Samsung Smart TV without any problem. Whether internet and software issues are behind the issue or not, you can use the simple tips above. If Netflix is down, you should contact them and wait as they rectify the issue. You’ll need to reach out to your technician for hardware issues or call either Samsung or Netflix.
In most cases, you won’t need to call anybody to restore the service. So, if the app crashes when you least expect it, you can still use these tips and save time and money.
Hi there, technology lovers! My name is James, I am an admin and a frequent writer for this blog. I am a techno-geek, so this blog is the place where I want to share all my knowledge with you to make your life a little bit easier in terms of dealing with technology.