Nothing is more aggravating than trying to stream a Netflix show only to get logged out time and time again.
It’s especially aggravating on a TV since you have to input your email and password with directional controls.
The primary reason Netflix will log you out of your account is if the algorithm decides you are abusing the program and allowing others to use your Netflix credentials to sign in and stream at other locations. Another common reason is that your TV or the Netflix app itself is having software glitches.
We will tackle both of these issues in the article, so let’s get started.
How to Fix the Issue
Fortunately, there are a few things you can look into as far as fixing the issue, especially if you knowingly have friends and family members with your login credentials.
1. Security Vulnerability
If you haven’t given out your Netflix login information, it’s very likely that someone else has your login credentials and is attempting to log in at another location.
When Netflix detects someone logging in somewhere other than your location or on an unknown device, they will log you out of all devices.
If a brand-new device pops up, and you aren’t using 2FA (Two-Factor Authentication), Netflix sees that as a security breach.
The first thing you need to do—if you keep getting logged out of Netflix on your TV—is jumping on the app or the web and look at the devices on your Netflix account.
- Open the app or go to Netflix.com.
- Log in.
- Select your profile.
- Select “Account”.
- Select “Profile ; Parental Controls”.
- Select “Viewing Activity”.
- Scan through the most recent “watched programs”.
If it’s your account, and you are not sharing it with anyone outside your direct family members, you should know what’s being watched on your account.
If you see something suspicious, there’s a way to narrow it down even more.
- Select your profile again.
- Select “Account”.
- Select “Recent Device Streaming Activity”.
- Check over all of the streaming activity and devices.
If you see an unknown device, you have the option of signing out of all devices at the bottom.
Then, change your password immediately, and be sure to make it a complicated password.
2. Account Sharing
This is something that Netflix lead the way in reducing.
Netflix was losing money hand over fist because for every member, there were 3, 4, 5, or maybe 6 people who weren’t members, taking advantage of account sharing.
What Netflix does is essentially the same thing they do when keeping accounts secure.
If there is a new log-in somewhere else, and you’re recently logged in 100+ miles away, they know something is up.
Netflix will likely log everyone out all at once.
The best way to control this is to remove all of the devices from your account, the ones that belong to family members or friends who are using your account and don’t live in your home.
- On the Netflix website, sign in to your account.
- Select your profile.
- Select “Account”.
- Select “Manage Download Devices”.
- Select the device you want to remove.
- Select “Remove”.
You can remove all of the devices you want, but if you don’t change your password, whoever is logging into your account will continue to do so, adding the device you just removed back on the account.
3. Too Many Streamers at One Time
There are four tiers of membership options for Netflix streamers—Basic with ads, Basic, Standard, and Premium. Both of the “Basic” packages only allow for one streamer at a time.
If you turn the TV on in the living room and realize you’ve been logged out, it’s probably because one of the kids is streaming Netflix in their bedroom.
Anytime someone else logs into Netflix on one device and you open Netflix on the primary device, you’ll see that you’re logged out.
With a standard membership, you can stream Netflix on two devices simultaneously, but you will start experiencing login issues if a third person is in the mix.
The premium version allows up to 4 simultaneous streams on 4 devices.
It’s not likely that you’ll get logged out on the Premium plan, with four people allowed to stream at once but, if you have a large family or like to share memberships with friends, anything is possible.
4. Delete Your Cache and Start Over
The cache on your TV is where your Netflix account credentials reside.
That’s why you are able to jump on, time and time again, without logging in each time.
Sometimes, things just get muddled, and it’s best to go with a fresh start.
On most smart TVs, you have limited options for the apps you have downloaded.
While every OS is different, depending on your smart TV, you should be able to access the Netflix app’s settings, clear the cache, and log back in.
If clearing the cache didn’t work, the last 2 points should definitely help.
5. Power Cycle Your TV
If you went through the list above and realized that the things described are not about you, that means there is a problem with your TV or the app itself.
To power cycle your TV, do the following:
- Unplug your TV from the socket.
- Wait for 1 minute.
- Plug it back in and turn it on.
That is it. I am sure your Netflix app will stop logging you out now. But if not, let’s resort to our final stage.
6. Reinstall the Netflix App
I don’t think this step requires a lot of explanation. All you need to do is to go to your TV’s Settings, find the Apps section, uninstall and reinstall your Netflix app from there.
This will automatically clear the app’s cache and help get rid of any possible software glitches.
All Things Considered
Netflix is cracking down on account sharing outside your local area and will continue to get more aggressive about it.
This is the primary reason behind frequent logouts, whether you are on your smart TV or any other device.
So make sure only you and the authorized family members have access to your account. Then, power cycle your TV by unplugging it from the power source for 1 minute, uninstall and reinstall the app.
This is all you need to do to be able to use your Netflix account without any logging out issues.
Hi there, technology lovers! My name is James, I am an admin and a frequent writer for this blog. I am a techno-geek, so this blog is the place where I want to share all my knowledge with you to make your life a little bit easier in terms of dealing with technology.