Like many of you, I absolutely love Netflix and watch it almost every day.
A few days ago I was about to watch a TV show, got comfy, pressed “Play”, and the show began streaming.
But just after a few minutes, the video just stopped playing for no apparent reason.
Needless to say, I was frustrated and decided to get to the bottom of this issue.
Keep reading to find out how I fixed my Netflix video that just kept stopping.
Why Netflix Stops Playing
You can watch your Netflix on a variety of devices, like your smartphone, laptop, or TV.
Many people also choose to stream Netflix through streaming sticks like Roku or Chromecast, or even Xbox for that matter.
Regardless of which streaming device you are using, the most common reason for your Netflix to stop playing is a poor internet connection.
Another common reason is a malfunctioning streaming device or a software glitch either on the Netflix side or on your device.
I will make sure to address all of these reasons and provide you with easy solutions.
Fix Netflix That Keeps Stopping Playing Videos
Now I am going to walk you through all the solutions to this problem, starting with the easiest ones and finishing with a few more complicated suggestions.
1. Refresh the Data
Start by simply closing whatever video you were watching, logging out of Netflix, logging back in, and then trying streaming the content again.
There is a very high chance there was some kind of a software glitch with the Netflix app, restarting your video should help.
But if history repeats itself and the video stops after a few minutes of watching, follow the steps below.
2. Restart the Router
Remember I mentioned that a poor internet connection is the most common culprit?
That’s why it’s the second thing I want you to try.
I know you are probably confused because you think that your internet speed and connection are perfect, but you will be surprised at what wonders a simple router reset can do.
Here are the steps:
- Unplug your router from the power source.
- Wait for a few minutes.
- Plug it back in.
- Give it a few minutes to reconfigure.
That’s it. Try streaming your videos now, I am more than sure the issue with the video stopping should be gone.
That is the very thing that fixed my Netflix.
3. Restart your Streaming Device
The third place in our list will be dedicated to the streaming device you are using since it always takes two to tango.
If you are using your smart TV, you will need to unplug it from the power source, wait for a few minutes, then plug it back in.
If you are using your phone or a laptop, power it off, wait for 1-2 minutes, and then turn it on by pressing the power button.
If you are using a streaming device or a cable box, I suggest you disconnect them as well for a few minutes to make sure they are reset.
4. Clear Netflix Cache and Cookies
Sometimes data stored on your streaming device might hinder the connection and cause the video to stop playing randomly.
Some devices will let you get rid of the cache and cookies files through a dedicated menu item, whereas others won’t have such an advanced feature.
In order to get rid of the cache and cookies on any streaming device, you will need to delete and then reinstall the Netflix app.
It is a very simple and effective method.
Check For Any Software Updates
It is not very likely, but the problems with streaming can be caused by the device or the app that has some pending software updates.
To be on the safe side, check both your Netflix app and your streaming device to see if there are any pending updates requiring your attention.
This step will be important for iPhone users since Apple loves updating its products pretty frequently.
As you can see, fixing your Netflix app when it keeps stopping the video is not rocket science when you know exactly what to do.
Let’s sum up all the best practices here.
The main reason why this is happening is either a poor internet connection or a glitchy streaming device.
- To fix the problem, log out of Netflix and log back in.
- Restart your router by unplugging it from the power source for a few minutes.
- Uninstall and reinstall the app to get rid of the cache and cookies stored on your device.
- Restart your streaming device and check if there are software updates available.
Worst-case scenario, you can always contact Netflix support or consult with the manufacturer of your streaming device or your internet provider.
But I am more than sure that the steps mentioned in this article will fix all your streaming issues.
Related articles you might find interesting to read next:
Hi there, technology lovers! My name is James, I am an admin and a frequent writer for this blog. I am a techno-geek, so this blog is the place where I want to share all my knowledge with you to make your life a little bit easier in terms of dealing with technology.