15 Solutions To Fire TV Remote App Not Working/Connecting

If your fire TV remote app is not working, connecting, or keeps disconnecting, it means no TV shows or movies. Thankfully, you can fix your Firestick remote app that’s not working and use Android or iPhone as your remote.

How to fix your Fire TV remote app? Uninstall and reinstall the app, clear the app’s cache, restart your phone. Unplug your Fire Stick and your TV from the wall for a few minutes, then plug them back in. Remove the batteries from the remote and clean the battery terminals. Press Select and Play to restart your Firestick. Long press the Home button on your Fire TV remote to manually pair it to your TV.

To fix your Firestick TV remote app, you should know the underlying cause of the problem. Keep reading for all the details you require to fix it. Check out the list of the Best Streaming Devices on Amazon now!

Why is My Fire TV Remote App Not Working/Connecting?

Here are some of the most common reasons for the Fire Stick remote app to stop working, connecting, or keep disconnecting:

Long Distance: Firestick remote apps typically rely on Bluetooth, not infrared. So, they have a range of approximately 30 feet, which is low and affect the app’s ability to function as required.

No Pairing: For the app to work, it should be paired with the Fire Stick. If you replaced the remote recently, pair it with the device before you use them.

Compatibility: Some Firestick remote apps are not compatible with your phone. They are designed for Android, Kindle, and iOS. So, compatibility issues can directly affect the app’s ability to pair with the Fire Stick flawlessly.

Interference: Most electronic devices can interfere with your device’s Bluetooth connections if they are close to your TV set or the phone.

Obstructions: Your Fire Stick remote can function whether you have a direct line of sight between the remote (phone) and the device or not.

However, obstructions often reduce the range, and that’s enough to hinder your remote’s app from working.

Hardware and Software Issues: Failed Fire TV or phone components can hinder the transmission of signals. Software errors can do the same.

How to Fix Your Fire TV Remote App?

With the information above, you can fix the app ease. But since sometimes the app might not even be the issue, we will give you a comprehensive guide on troubleshooting this issue from different angles.

1. Check your Network Connection

First and foremost, you need to make sure that your phone and your Fire Stick are on the same WiFi network. To check that, have a look at the name of the network on your phone, and then head over to the TV.

  1. Push the Home button on your Fire Stick remote.
  2. Go to Settings, Network, Network Name.
  3. Select the right network name and connect to it.

2. Check Pairing

If you’ve never used the Fire Stick remote app before, it’s not paired. However, a glitch can also unpair it.

Here is what you should do to try to pair the app with the Firestick:

  1. Plug in the Firestick and ensure it’s on.
  2. Wait for the device to boot up.
  3. Hold the phone (remote) close to your Fire Stick.
  4. Long press the Home button on your Fire TV remote.
  5. Hold the Home button for approximately 10 seconds.
  6. Test whether the Fire Stick remote button is working.
  7. If the problem persists, repeat the above steps and see whether that fixes it.

3. Restart your Fire Stick

Press Select and Play to restart your Firestick streaming stick. This procedure can fix a variety of problems you may be experiencing, including the problems with the Fire TV app.

4. Uninstall/Reinstall the Fire TV App

This is the next thing we recommend you do since we have already tried to troubleshoot our Fire Stick. Now it’s time for the app itself.

  1. Go to Settings on your device.
  2. Select Applications.
  3. Select Manage Installed Applications. 
  4. Select Fire TV app, and then Uninstall.
  5. Go to the App store.
  6. Find the Fire TV app, reinstall it.

Once you have reinstalled the app, we suggest you also restart your Fire Stick as described above or power cycle it as described in the step below before attempting to use the app.

5. Clean the Battery Connections

Make sure to use the fresh set of batteries on top of clearing your battery compartment of any dust, dirt, rust.

6. Power Cycle your Fire Stick

This is an easy and effective way to tackle many Fire Stick issues, including the ones connected with the Fie stick app not working or disconnecting.

  • Unplug your Fire Stick from the power outlet, wait for a few minutes, plug it back in.

You can also disconnect the USB cable and the power adapter for a few minutes, then place them back and check that everything is properly plugged in.

7. Check if your Remote is Working

You also need to check if your remote is even in working condition. To do that, you can borrow a remote from a friend or get a new one and pair it to your TV and your app. If it works, the issue was with your remote, not your app.

We explain how to pair your remote in the next step.

8. Unpair and Reconnect Your Remote

If you’ve followed the above tips without success, you might need to refresh your remote app’s connection to the Fire Stick. Here are the steps to follow to unpair and reconnect it:

  1. Using a physical remote, go to Settings.
  2. Select Controllers & Bluetooth Devices and then move on to select Amazon Fire TV remotes.
  3. Scroll down to the remote that’s not working, press Menu, and then the Select button. The selected remote will disappear from the list.
  4. Navigate to and select Add New Remote and then long-press Home on the unpaired device.
  5. Press the Select button on the physical remote that you used to navigate the menus when Fire Stick prompts you.

That’s all you need to do to re-pair the remote app. It’s a great way of fixing software errors. If it doesn’t work, proceed to the next steps.

9. Clear the App’s Cache

Sometimes the cache that has built up in your app may hinder its connection and cause it to disconnect. Let’s clear the app cache.


  1. Go to the Settings on your phone.
  2. Tap Storage, Device Storage. 
  3. Tap Internal Storage.
  4.  Tap “Cached data.” 
  5. Tap OK to clear all app cache.


  1. Open your iPhone’s Settings.
  2. Find the Fire TV app, click on it.
  3. Look for a Clear cache option. If the toggle next to it is green, tap it to clear the app’s cache.

We suggest you restart your phone after the cache is cleared.

10. Reset Your Mobile Phone

Some bugs can interfere with your phones’ ability to support the Fire Stick remote app. To refresh the connection and restart the phone’s internal hardware and software, you should reset it.

Since the exact steps differ from one device to another, you should consult the owner’s manual for the most accurate and up-to-date steps.


11. Check for Distance or Obstructions

You can start with this if you paired the app and have been using the remote successfully. If your remote is about 30 feet close to the Fire Stick, it should work unless obstructions have drastically reduced the range.

Here’s what you should do to troubleshoot whether distance or obstructions are the underlying cause of the problem and fix it:

  1. Move the phone closer to the Fire Stick.
  2. Remove obstructions between your Fire Stick and the remote.
  3. You can use the Fire Stick extension dongle to reposition it if the remote app only works when you hold the phone too close to the TV or behind it.
  4. If the Fire Stick is placed inside an enclosure, remove it and see whether that fixes the issue.

12. Eliminate Interferences

Fire Stick remote app relies on your Phone’s Bluetooth to communicate with your Fire Stick. This has many benefits, but it makes your remote susceptible to interference. You should identify and remove devices that can interfere with your connection away from the Fire TV device. If possible, you can unplug or shut them down one at a time to find out which of them is the problem.

Here are some of the most common devices that can cause Bluetooth interference:

  • Wireless devices like speakers and phones.
  • Microwave ovens.
  • Unshielded coaxial cables.

After identifying the source of the issues, deal with them accordingly.

13. Soft Reset your TV

It is always a good idea to check whether the TV is the culprit when it comes to your Fire Stick app now working properly.. Let’s try to soft reset your TV to see if it will make any difference.

  1. Unplug your TV from the power source.
  2. Wait for 60 seconds.
  3. Plug your TV back in.

14. Verify Fire Stick Remote App Compatibility

If you started experiencing the problem after installing the remote app, and you’ve failed to pair it successfully, then you have a reason to suspect compatibility. There are several generations of Fire TV sticks and remote apps, and some of them don’t work together.

You can consult Amazon to find out whether you’ve installed the right app version. Here’s where you can get the right Fire Stick remote app:

  • iOS: The app store.
  • Android: Google Play.
  • Kindle: Amazon app store.

You can install the right Fire Stick remote app. Here is how you can do this:

  1. Plug the Fire Stick in and wait for the device to boot up.
  2. Find the app, download and install it.
  3. Launch the app.
  4. In the app, sign in to your Amazon account.
  5. Go to the list of devices and choose your Fire TV device.
  6. Enter the code that appears in the app.
  7. Test whether your phone now functions as a Fire TV remote.

15. Reset Your Firestick

Some software connection issues can also stem from the Fire Stick. If none of the previous steps has worked, you can start by restarting the entire system. As a matter of last resort, you can factory reset your Fire Stick.

Here’s what you should do to factory reset your Fire Stick device:

  1. Use a physical remote to open Settings on the Fire Stick and then select My Fire TV.
  2. Navigate downwards to and select Reset to Factory Defaults.
  3. Confirm your choice.
  4. Give the Fire Stick a few minutes to reset.
  5. After the process is complete, set the device up like new.

Check out the list of the Best Streaming Devices on Amazon now!

Related Post: How To Fix An Unresponsive Fire Stick Remote?(10 Ways)

Fixing Fire Stick TV Remote App Not Working

If you’ve used Fire Stick remote apps for some time, we’ve likely covered all the Fire Stick remote app troubles that you’ve experienced. We have also provided all the tips you need to fix these issues at home. However, if hardware issues are responsible for your trouble or you’ve followed the above steps without success, contact Amazon.