How To Troubleshoot Verizon FiOS TV? (Most Common Issues)

What’s not to love about Verizon FiOS TV, right? It’s got a great selection of channels, the picture quality is amazing, and best of all, it’s incredibly affordable. Yet, for many new subscribers, they complain that they can’t get the system to work. So, how exactly do you troubleshoot a Verizon FiOS TV?

If your Verizon FiOS TV is displaying a “No Signal” error, first check that all the cables are properly connected. If the box is set up correctly, then check the power supply. If the box turns on but still displays a “No Signal” error, try resetting the box and then check to see if there’s a service outage if the TV still will not work.

In this article, we’ll walk you through the entire process of troubleshooting a Verizon FiOS TV system. We’ll explain why the system may not be working and then dive into some other common problems. So, if you’re ready to start watching your FiOS TV, let’s get into it!

Why Isn’t Your Verizon FiOS TV Working Properly?

Before we start troubleshooting, it’s important to understand why your FiOS TV may not be working in the first place. In most cases, there are only a few reasons why this could be happening.

First, it’s possible that the cables are not properly plugged in. If this is the case, you’ll see a “No Signal” error on your screen.

This problem is pretty easy to fix, as long as you know how to properly reconnect the box. If it’s not a problem with the connection, the power supply could be faulty.

If the box refuses to turn on, and you’re getting a “No Signal” error, this is likely the issue. You may be experiencing a power outage, or there could be a problem with the power cord.

Lastly, it’s possible that there is a service outage in your area. This is less common, but can happen from time to time.

If you think this may be the case, you can check the Verizon FiOS website to see if there are any reported outages in your area or contact your local Verizon representative.

How to Troubleshoot a Verizon FiOS TV

Now that we’ve gone over some of the reasons why your FiOS TV may not be working, it’s time to start troubleshooting.

In this section, we’ll walk you through the steps you need to take to get your system up and running again.

Step 1: Check All Cables Are Properly Connected

The first thing you should do is check all the cables to make sure they are properly plugged in. If any of the cables are loose, unplug them and then plug them back in firmly.

Once all the cables are plugged in, turn on the power and see if the issue is resolved. If the problem persists, move on to Step 2.

Step 2: Check the Power Supply

If the box refuses to even turn on, there could be a problem with the power supply.

First, check to see if there is a power outage in your area by testing other appliances in your home.

If there is no power outage, unplug the power cord from the outlet, wait for 10-15 seconds, and then plug it back in. If the problem persists, move on to Step 3.

Step 3: Try Resetting the Box

If you’re still getting a “No Signal” error, try resetting it.

Unplug the power cord from the outlet and then wait 30 seconds. After 30 seconds have passed, plug the power cord back in and turn on the power.

Once the box has been reset, try accessing the menu and see if the issue is resolved. If the problem persists, move on to Step 4.

Step 4: Check for a Service Outage

If you’re still having problems, there may be a service outage in your area.

To check for an outage, visit the Verizon FiOS website or contact your local Verizon representative.

If there are any severe weather events in your area, this could be affecting the service, and you’ll just have to wait.

Also, Verizon may be conducting maintenance in your area, which can also affect the service.

Verizon FiOS TV Picture Problems

If you’re struggling with poor picture quality, troubleshoot your FiOS TV using similar steps:

  1. First, check the cables as described above. If they are not properly connected, this can affect the picture quality.
  2. Reconnect any loose cables. A loose connection will create a fuzzy image, but by reattaching the connection, you should be able to fix the problem.
  3. Check your Wi-Fi. FiOS TV requires a stable Internet connection. If your Wi-Fi service has suddenly dropped, it can affect the quality of the picture.

If none of these solutions fix the problem, reset your FiOS system as described above.

Verizon FiOS TV Black Screen (With and Without sound)

If your FiOS TV is displaying a black screen without any explanation, you’ll have to follow several steps.

First, detach any connected sound and video systems, whether that be a Bluetooth connection or a wired connection.

Once everything is detached, check the HDMI cable. If it’s not connected to your TV or the FiOS box, you won’t get a signal.

If it is connected, try switching out the cables to see if there’s a problem with the cable itself. If this does nothing to help, you can try resetting the box by unplugging it as described above.

If you still are not getting a signal, we recommend contacting Verizon directly.

Verizon FiOS TV Has No Sound

If you’re not getting any sound from your Verizon FiOS TV, first check to make sure that it’s not your television.

Using your remote, check other channels for sound and make sure that you’ve not accidentally pressed the Mute button.

If you’re sure it’s not the television, move on to these steps:

  1. Select Menu on your FiOS TV remote.
  2. Scroll down and select Settings.
  3. Scroll over to Audio using the right arrow.
  4. Select Set-Top Box Volume.
  5. Select OK and control the volume until you reach your desired audio level.

If this does not solve the problem, contact Verizon directly. There may be a physical problem with your FiOS box.

Verizon FiOS TV Keeps Freezing

If your FiOS TV keeps freezing every time you try to use it, you may have to play around with the settings.

Start by unplugging the box and HDMI cables for at least 3 minutes.

While you wait, check for built-up dust in the connects and clear it away before reattaching everything.

Once the box boots up, go into the Menu and Settings as described above. From there, follow these steps:

  1. Selecting System.
  2. Under the System tab, select Reset Settings.
  3. Wait for the settings to completely reset.
  4. If your FiOS TV continues to freeze, start from the beginning, and return to the Menu. From there, select Customer Support.
  5. Select Top Support Tools.
  6. Select Fix FiOS TV Issues.

If this still does not work, contact Verizon directly. There is likely a physical problem with your system, and you will need a new FiOS TV box

Verizon FiOS TV Keeps Cutting Out

If your service keeps cutting out, start by resetting the router. Your FiOS router provides the Internet connection and, if it’s on the blink, you’ll have to fix it first.

Once you’ve made sure the problem isn’t with your router, check the connections and clear away any dust that could be causing your FiOS TV to cut out.

If that still doesn’t work, unplug everything from your FiOS TV to reset it and wait 1 minute before reconnecting and restarting the system.

Verizon FiOS TV Remote That Doesn’t Work

Last but not least, many users report having trouble with their FiOS remotes. If your Verizon FiOS TV remote isn’t working, you should first check to make sure that the batteries are still alive.

If the batteries have died, simply change them out, reboot your system, and then test out the remote control.

If changing the batteries doesn’t fix the problem, there may be something interfering with your remote’s signal. Remove any obstructions, as well as other electronics that could be scrambling the signal.

If this doesn’t solve the problem, you’ll have to reset the FiOS box and reprogram your remote to establish a new connection. To do so, follow these steps:

  1. From the Menu, select Customer Support.
  2. Select Home Agent.
  3. Select Program Remote.
  4. Follow the instructions on the screen to re-establish a link with your FiOS TV remote.

If this does not work, your remote may be damaged, and you’ll have to replace it.


Verizon FiOS TV is an excellent alternative to standard cable or satellite television. Yet, the system is prone to small errors from time to time.

If you are struggling with any of the errors above, follow our troubleshooting guide to get back to scheduled programming.

If nothing works to solve the problem, contact Verizon and have them inspect your system.