While Amazon has an excellent reputation for creating dependable tech products, even Amazon products are prone to malfunctioning from time to time. A common issue with the Amazon Fire TV Stick is getting stuck on a “home is currently unavailable” screen instead of streaming. Thankfully, there are a few ways to fix the home is currently unavailable issue.
The easiest way to fix this problem is by resetting the Amazon Fire TV Stick. If that does not work, resetting all other connections, including the wifi and Amazon, tends to fix the issue. If all else fails, contact Amazon’s customer support.
Keep reading to learn more about the different methods for fixing this issue with your Amazon Fire TV Stick. This article will also cover some tips and frequently asked questions.
Methods for Fixing the Home Is Currently Unavailable Display
This issue is typically easy to fix, although it may take a while to figure out what needs to be reset or disconnected. Most people have found that the same solution works if this problem happens again, so hopefully, one of these methods will save you time in the future.
A Basic Reset
A basic reset for your Amazon Fire TV Stick is the simplest solution to a home is currently unavailable screen glitch. There is only one step.
- Press the center and play buttons at the same time, and hold them down for about five seconds until the Amazon Fire TV Stick restarts.
- The center button is the large, circular button on the remote that has no symbols.
- You will know the Fire Stick has restarted when the screen goes dark and then the logo pops up.
Reset All Connections
If resetting the Fire Stick does not work, your next best bet is to reset the other items with a connection to the Fire Stick.
- Unplug the Amazon Fire TV Stick from its power source.
- Wait for at least twenty seconds.
- Plug the Fire Stick back into its power source.
- Disconnect the Fire Stick from the HDMI port that connects it to the TV.
- Wait for at least ten seconds.
- Plug the Fire Stick back into the HDMI port.
- Disconnect your wifi router from its power source.
- Wait for at least thirty seconds.
- Plug your router back into its power source.
- For exact times, watch the second hand on an analog clock face.
Switch HDMI Ports
Sometimes, if this problem happens a lot, a bad HDMI port or cable may be causing the issue.
- Most modern TVs have more than one HDMI port. Try plugging your Amazon Fire TV Stick into another HDMI port first.
- If that does not solve the problem, get a new HDMI cable.
- If your TV only has one HDMI port and getting a new cable does not work, use a different TV if you can, or call the company that produces your TV and tell them the HDMI port is faulty.
- Since most HDMI cables look the same, be sure to mark the one that no longer works if that is the issue. Otherwise, you might dispose of the wrong cable. Wire ties or cable ties are good for marking faulty HDMI cables.
Deregister and Reregister
Redoing your Amazon Fire TV Stick’s registration is another common method for fixing this issue if all of the above does not work.
- Go to the Fire TV menu and select settings.
- From there, select My Account, Amazon Account, and Deregister.
- Confirm this choice by clicking Deregister once more.
- Once the screen is done loading, it should display the Registration page.
- Sign back into your Amazon account to reregister your Fire Stick.
- Unlike most of these other methods, you do not have to wait a specific amount of time to reregister your Amazon Fire TV Stick. You should be safe to do so immediately.
Contact Customer Support
If none of the other methods listed here fix your Amazon Fire TV Stick’s screen display, the problem may be more serious than a simple glitch.
- You can contact Amazon’s customer support number (1-888-280-4331) for a thorough analysis of the problem. They may ask you to ship the Fire Stick back for examination.
- Keep in mind that the customer support workers are just people, and they are not responsible for the issue with your product. They will be more open to helping you if you remain polite and calm.
Frequently Asked Questions
These are the most common questions that people ask related to a home is currently unavailable problem. They found the following information helpful:
Can This Be Fixed Without a Remote?
Yes. If you do not know what has happened to your remote, some of the above methods can still be done with the Amazon Fire TV app instead. This app is free, and you can download it onto a Kindle Fire or most cell phones.
Will These Methods Also Fix a Stuck Fire TV Logo?
Yes, many of these same methods will also fix a stuck Fire TV logo, as both issues tend to be the result of a screen glitch. The Amazon Fire TV app works for using the methods mentioned for this issue, as well.
Most of the time, when your Amazon Fire TV Stick displays a home is currently unavailable message instead of streaming videos, the issue is simply a screen glitch. Resetting the product or everything connected to your Fire Stick tends to fix the problem.
Sometimes, a faulty HDMI port or cable may also be the source of your issue. Be sure to mark a faulty cable, as HDMI cables are easy to mix up. Every now and then, the problem is more serious, so contact customer service if none of these other solutions solve your issue.
Fortunately, most of these fixes are simple and will not cost you anything. You do not even have to use the Amazon Fire TV Stick’s remote if you choose to get their app.