Fixed: PS4 Mic Isn’t Working, But I Can Hear(9 Solutions)

If you’re experiencing problems with your PlayStation 4 microphone, don’t worry – you’re not alone. Many PS4 users are reporting that their mics aren’t working, but they can still hear audio perfectly.

To give you a quick answer, make sure your headset is not muted when you plug it into the PS4. Check that the headset’s jack is compatible, and insert it properly. Check that your audio output is set to your headphones and not to your TV or some other device.

So what’s going on? And more importantly, how can you fix it? In this post, we’ll take a look at the most common mic issues on the PS4 and give you some tips on how to troubleshoot them. Let’s get started!

What to Do When a PS4 Mic Won’t Work, but You Can Hear?

If you’re trying to use your PlayStation 4 microphone, and it’s not working, but you can still hear audio perfectly, there are a few things you can try to fix the issue.

1. Unmute the Mic

First and foremost, you will need to make sure your microphone is not muted when you plug it into your PS4.

If you plug in your headset while muted into the controller and only then unmute it, the sound won’t work properly, so what you have to do is to simply unmute your headset before plugging it into your controller.

First, check that the actual headset isn’t muted, then proceed to the step below.

To unmute your mic through the console, press and hold the Home button, go down to “Sound & Devices”, go down to “Mute all Microphones” and make sure it is unchecked.

2. Check the Cables

First, make sure that all the cables connected to your PS4 headset are secure. This includes the power cord, and any other cables you may have plugged in.

It is very important to plug your headset correctly, making sure it is plugged all the way in.

If you are not sure how to do that, check your PS4 controller manual.

On top of that, if you have a 3 sleeve jack, you will need to find an adapter to make it a 4 sleeve one, or just buy a 4 sleeve jack cable for the headset, so it is compatible with your PS4.

If the problem persists, try disconnecting and reconnecting the cables. When you disconnect them, inspect them for any dust or dirt.

If any of the cables look burnt, they need to be replaced.

Tip: When you are plugging your headset into the PS4, make sure to jam it all the way in and rotate it a few times once it is inside.

3. Check for Updates

First, make sure that your controller is updated to the latest software version.

You can do this by going to the Settings menu and selecting “System Software Update.”

If there’s a new update available, be sure to install it.

4. Check the Sound Settings

Next, check the sound settings on your PS4. Go to Settings > Sound and Screen > Audio Output Settings.

In the “Output Device” drop-down menu, select “USB Headset.” If this doesn’t work, try selecting “Headphones” instead.

5. Check Your Microphone Settings

If your mic still isn’t working, go to Settings > Devices > Audio Devices and make sure that the “Enable Microphone” box is checked.

Even if it is checked, try turning it off, and then on again, and see if it makes any difference.

Your Input and Output Devices should also be set to Headset Connected to Controller.

While you are in the Settings, you can also set your microphone sound level to maximum.

Tip: Make sure your audio output is set to your headphones and not to your TV or some other device you might have been using recently.

6. Update your Sound Card Driver

If you’re still having no luck with your mic, it’s possible that the issue is with your sound card driver.

To update your sound card driver, go to the manufacturer’s website and download the latest driver for your model of sound card.

Once the driver is downloaded, install it and restart your computer. After that, try using your mic again and see if the issue has been resolved.

7. Restart Your PS4

If you’ve tried all of the above and your PS4 microphone still isn’t working, try restarting your console.

To do this, hold down the power button for about 10 seconds until the system powers off.

Then turn it back on and see if that fixes the problem.

8. Replace Your Microphone

If none of the above solutions work, it’s possible that your PlayStation 4 microphone is defective.

In this case, you’ll need to replace it. You can easily buy a new PS4 microphone online or at your local store.

9. Contact Sony

If you’re still having trouble, it’s possible that the issue is with your PS4 console itself.

In this case, you will need to contact Sony customer support for further assistance.

Why Does It Say My Mic Is Muted on PS4 When It’s Not?

If you’re experiencing this issue, it’s likely due to a problem with your settings or your hardware.

First, check to make sure that the “Mute all Microphones” setting is unchecked in your sound settings.

You can also go to the microphone settings and make sure the sound there is set to maximum. Go to the PS4 Settings > Devices > Audio Devices.

Click Volume Control (Headphones), and set the level to maximum.  Then, click Output to Headphones, and select All Audio. Click Adjust Microphone Level, then follow the wizard to calibrate your microphone.

If that doesn’t fix the problem, try disconnecting and reconnecting your cables, or restarting your PS4. Replace your mic if those steps didn’t work.


When your PS4 mic isn’t working, the first thing you should do is check the audio settings on your console. Make sure that both your input and output devices are set to the correct ports.

If they are set correctly, try testing the microphone in another application, like Skype or Discord. If it still doesn’t work in other applications, the problem may be with your microphone itself.

Try a different mic and see if that fixes the issue. If all else fails, contact PlayStation support for help.