10 Ways To Fix NBC App Isn’t Working(On TV/Other Devices)

If you are having troubles with the NBC app on your Smart TV or any other device for that matter, it means you can’t watch your favorite programs, and that should be fixed as soon as possible.

The best thing you can do to fix the issue is to unlink and then reconnect your current TV provider. If that doesn’t work, check your Internet connection, restart your device, update its software, and clear cache and cookies. Try uninstalling and reinstalling the app, and check if it has any available updates pending.

We’ll show you how to troubleshoot and fix the NBC app that will work for your Smart TV, Apple TV, Roku, Fire Stick or a PC/phone/tablet.

Why isn’t NBC App Working On your Device?

The most common reason why this is happening is because you’re trying to access locked or live content without a subscription or using an internet-only plan to stream.

Your NBC app won’t work with any TV provider, only the ones that are partnered with NBC.

Another possibility is that you have an outdated version of the app.

The NBC app has been updated a few times, so it’s possible that you are using an older version that doesn’t work with your smart TV.

Another possibility is that your smart TV or the streaming device is not compatible with the NBC app.

Even if your TV is compatible, there may still be some problems with the app or the device you are trying to watch it on, like a software glitch or a more serious hardware issue.

How To Fix NBC App That Isn’t Working?

There are a few things you can do to try and fix the NBC app that isn’t working on your device. We recommend trying the following:

1. Relink your TV Provider

As mentioned above, you will need to have a specific TV provider for your subscription to work.

Sometimes your device might glitch out and stop recognizing that provider.

All we need to do here is to relink your TV provider. You can do that by going to Settings, unlinking the TV provider you are connected to now, restarting the app, and linking your TV provider back.

Go to Settings > TV Provider/Users and Accounts > Sign Out > Confirm.

After that, you will need to link your device back, go to the NBC app > More > Link Your TV Provider. Sign in with the primary provider account email address.

That should solve the issue in the majority of the cases.

2. Log In/Out

This is by far the simplest thing you can do. Simply navigate to your app, and log out of it.

Wait for about a minute, and then try logging back in. You can also restart your device before logging back in. Hopefully, that will fix the issue.

3. Reload the Page

If you happened to have a problem with the activation page itself, simply reload it and see if it works.

If it doesn’t, proceed with the rest of the tips we mention here.

4. Soft Reset your Device

This is always a good step to take when you’re having any kind of problem with an app or device.

Unplug your TV from the wall, wait for 60 seconds, and then plug it back in. Once it’s turned back on, launch the NBC app and see if it’s working properly.

You can repeat the same steps for any other device that you are trying to stream the NBC app from.

Simply turn your device off, wait for about 1 minute, then power it back on.

If the device can be physically unplugged, like a TV or a streaming stick, do that. If not, simply power the device off and then on.

5. Reset your Router

Make sure you have a strong, stable internet connection before attempting to use the NBC app.

We recommend you reset your router in this situation. Simply unplug it from the power source, wait for 1 minute, then plug it back in and wait for it to boot up.

If you’re not getting the recommended speeds, there may be an issue with your connection that needs to be addressed.

Contact your internet provider for more assistance.

6. Update the NBC App

If you’re using an outdated version of the NBC app, we recommend updating it to the latest version.

You can find the latest version of the NBC app in the App Store or Google Play. If there is an update available, you will see the button that lets you update the app.

Once you have updated the app, try launching it and see if it’s working this time.

7. Update the Software

Let’s see if the software glitch was our culprit. This process may vary depending on your make and model of the TV or any other device.

This is particularly effective when it comes to smart TVs.

You can find instructions for how to do this in your TV’s manual, but here are general steps that work for all smart TVs:

With your TV’s remote, navigate to Settings, and click Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV.

If there is no update available, this section on your TV will be greyed out.

You can check any other device for software updates by going to Settings and navigating to the Software Updates section.

8. Reinstall the NBC App

If you’ve tried all of the above and the NBC app is still not working on your smart TV, you may need to uninstall and reinstall the app.

First, go to the Settings menu on your TV and find the Apps or Applications option. From there, select the NBC app and press the “Uninstall” button.

After you’ve uninstalled the app, soft reset your device as mentioned in the previous steps.

Once that is done, go to the App Store or Google Play Store and reinstall the NBC app.

9. Clear Cache/Cookies

Next, you may need to clear the cache and cookies.

This process will vary depending on your device and web browser, but here are general steps that work for most devices:

For browsers like Chrome, Firefox, and Microsoft Edge:

With your device open, go to the Settings menu and find the Privacy or Security option.

From there, select the Cache or Cookies option and clear the data.

For browsers like Internet Explorer:

Open your browser and click on Tools or the Gear Icon.

Select Safety and then Delete Browsing History. Make sure to check “Cache” and “Cookies” and then delete.

You can even try using a different browser if nothing you do seems to work.

For Smart TVs:

With your TV’s remote, navigate to Settings, and click Support.

Select Clear System Cache, and then select Clear Data. This will clear the cache and cookies on your TV.

For Android phones:

Open your browser and tap the Menu icon (three horizontal lines).

Select Settings and then Privacy. Tap on Clear Cache and then Clear Cookies and Site Data.

For iOS devices:

Open the Settings app and tap Safari. Scroll down and tap Clear History and Website Data.

Tap “Clear History and Website Data” to clear your Safari cache, history, and cookies. Confirm your choice.

You can also clear the cache of just the NBC app by finding it in the list of the apps and clicking on it.

For Streaming Sticks:

You can clear the cache by going to your streaming stick’s Settings menu, and then navigating to Apps, clicking on the NBC app, and clearing its cache.

Some streaming sticks will let you clear the cache of the entire device. The process will depend on your exact streaming stick model, so check your manual for the exact steps.

The process will usually involve you going to the Settings and then navigating to the “Clear cache and Cookies” section.

10. Use Incognito Mode

If you’ve cleared the cache and cookies, but the app still isn’t working, try logging in using Incognito mode.

That might be just the thing that will do the trick.

If you’re still having problems after trying all the methods mentioned above, we recommend contacting NBC support for more help.


If you are having problems with the NBC app on your smart TV, there are a few things you can try.

First, make sure that your TV is updated to the latest software version. If it’s not, update it and see if that fixes the problem. Unlink and reconnect to your current TV provider.

Second, power off your TV, or any other device, and unplug it from the wall for 60 seconds. Plug it back in and turn it on.

Finally, if all else fails, uninstall and then reinstall the NBC app on your device. Hopefully, one of these solutions will get the NBC app working properly again.